VIRTUAL Bank Manager School
4 Weeks - 2 hour Sessions Once a Week

Virtual Gail Queen

You don’t master the art of leading and managing through luck; you master it with training, experience, self-learning, and applying best practices. As a supervisor, you must have the attitude, aptitude, skill-set, confidence, persistence, and commitment to excel in this multi-tasking, challenging role. This training will help take your expertise to a new level as you learn how to collaborate and coach your employees to excel on the job.

Whether you are new or seasoned supervisors, attendees will find this experiential supervisor training invigorating, motivating and applicable to managing and supervising others. You will learn how to manage crucial conversations and challenging situations. You will practice with your peers in a virtual breakout room a coaching approach that encourages your staff to be engaged and accountable and walk away with a toolbox for immediate use back in your workplace!

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Highlights of the Modules

*Participants must complete all four modules.

Module #1: Understanding yourself and Others

  • Recognize and develop your own unique management style
  • Understand your role in role modeling, culture-building and team support
  • Assessing your supervisor effectiveness
  • Utilizing individual strengths on your team

Module #2: Difficult Conversations

  • Handling those difficult conversations with employees
  • Address difficult or uninspired team members
  • Ask the right questions using the WDEP system
  • Benefits of a behavior change plan

Module #3: Coaching

  • One-on-one’s with your team
  • Skills in giving and receiving feedback
  • Coach, empower and delegate effectively
  • Communicating with positive confrontation
  • Managing “Professional Maturity”

Module #4: Building an effective team

  • Learn how to develop and utilize teamwork in the workplace
  • Ideas to empower and motivate within the workplace
  • The Ideal Team Player – by Patrick Lencioni

Other topics suggested by participants will also be covered throughout the program.


Karen Butcher is a former teacher, Mary Kay Sales Director, and trainer whose career journey led her to leave the corporate world to train and coach women and men who want to elevate their leadership skills, lead productive teams, and achieve their goals.  Karen is a Certified Bank Training Professional who earned her credential in 2016. She is a Senior Training Consultant for Interaction Training and VK Solutions and travels the country facilitating bank supervisor training.

In addition, Karen works part-time with Leadership Kentucky as the program coordinator for BRIGHT Kentucky, a new program for young professionals in the 54 counties of the Appalachian Regional Commission.

Karen’s passion for people is evident and she knows what is required to become a leader who people want to follow. She believes it’s time for a new leadership philosophy where leaders hold themselves and their teams accountable and let go of outdated practices.

Vicki Kraai’s 25+ years of Community Bank experience started at the family bank in rural Nebraska, serving as a bank teller and eventually becoming CEO. Vicki’s many years of banking include credit card lending experience where she was a member of the management team that launched the Cabela’s credit card program. Vicki shares her expertise and experience as a faculty member for State Bank Association Schools and the Graduate School of Banking in Madison, WI.

Registration Fees

VBA Members & non-members

Date Price
Through May 19, 2020 $525

Cancellation Policy

All cancellations will be charged a $25.00 administrative fee. Cancellations received less than 72 business hours before the program will be charged a $75.00 administrative fee plus any additional fees associated with the training. Substitutions are allowed prior to the beginning of course.