VBA Committees Resource Page

Internal Links Tracy Ottinger

The purpose of VBA committees is to provide input to the VBA on matters affecting the banking industry and the committee’s functional area of banking, provide input to VBA’s professional development division on training needs of their functional area, provide a forum for exchange of ideas and for networking that will benefit each committee member and his/her bank, and identify possible legislative and/or regulatory issues on which the VBA should focus as the banking industry’s advocate.

View the 2021 VBA Committee Handbook Here

Antitrust Policy: It is the policy of the Virginia Bankers Association to comply with all antitrust laws. In furtherance thereof, bankers should refrain from discussing the pricing of banking services or controlling banking markets.


Chair: Neil Burke, Benchmark Community Bank

VBA Staff Liaison: Stacy Puckett

CFO Committee Roster

Mission Statement: Provide a venue for collaboration and sharing of ideas for senior finance managers of VBA member banks to facilitate professional growth.

2021 Meeting Dates:

Date Time Format
3/12 10:00 a.m. Zoom
6/9 10:00 a.m. Zoom
12/8 10:00 a.m. TBD


Chair: Amy Stallings, American National Bank & Trust Co.

VBA Staff Liaison: Matt Bruning

Compliance Committee Roster

Mission Statement: Dedicated to providing a valuable service to the VBA’s member banks on matters of regulatory compliance risk, issues, and best practices in a timely manner.  The committee will recommend and coordinate affordable, yet quality, compliance education through the use of schools, seminars and networking. 

Bank Exam Prep Center Information

The Coalition of Bankers Associations (Coalition), of which the VBA is a part, was formed more than a decade ago to provide its member banks with information to prepare for bank examinations and to work to ensure bank examinations are conducted fairly and consistently. In 2010, the Coalition launched the Regulatory Feedback Initiative (RFI), and each year since it has encouraged member banks to complete a Post Exam Survey after each examination or visitation.

The Coalition will be unveiling a new Bank Exam Prep Center website the week of March 22nd through a series of webinars for bankers. We urge you and the appropriate members of your team to join a webinar to learn more. Webinars will take place March 23rd-March 25th at 4:00 p.m. each day. You can register for one of the sessions here

In the meantime, if you have had an exam or visitation in the past 12 months and have not completed a post-exam survey, please click here and anonymously take the 15-minute survey. The survey does not request any confidential information, and because the survey is anonymous, the information you provide cannot be traced back to your institution. This feedback will make the resources available at the Bank Exam Prep Center even more helpful to the industry when the Center is launched this month. For more information, visit www.allbankers.org.

2021 Meeting Dates:

Date Time Format
3/25 10:30 a.m. Zoom
5/27 10:30 a.m. Zoom
9/14 10:30 a.m. Zoom
11/16 10:30 a.m. Zoom


Chair: Nicole Martin, Benchmark Community Bank

VBA Staff Liaison: Chandler Owdom

EBL Steering Committee Roster

Mission Statement: To ensure a continuum of leadership for the future of Virginia banking. 

2021 Meeting Dates:

Date Time Format
2/25 10:00 a.m. Zoom
7/15 10:00 a.m. Zoom
9/29 10:00 a.m. In-Person (VBA Office)
12/8 10:00 a.m. Zoom

Discussion Questions (Email Your Answers to Chandler):

  • If you are willing to share job descriptions, I am looking for assistance with how community banks decipher between Underwriters and Analysts in the Commercial Lending Arena.  What do those job descriptions look like for banks that are growing rapidly and have the need for centralization of certain duties? How are they looking to accomplish this without altering the balance of their culture? And more specifically, Credit Analyst versus Credit Underwriting-who is responsible for doing annual reviews and accountable for updating financials? Lending Portfolio Management-how do you establish sub limits within your loan portfolio related to risk without looking at each credit?  Are banks outsourcing loan review?
    • At our bank we don’t distinguish underwriters from analysts.  The positions here are one in the same.  We do offer Credit Analyst and Senior Credit Analyst positions, depending on the level of experience the individual possesses.  Those analysts are responsible for spreading financials, helping to prepare credit narratives, working on annual relationship reviews for bank auditors and also relationships within the bank’s risk tolerance level. Analysts do assist in alerting the lenders and loan assistants as to what financial information they will require for annual reviews for the bank’s largest relationships. At our bank, all relationships with $500,000 or more in bank exposure require the relationship to provide updated financials annually, or upon request.  However, the annual review threshold is currently $1M or greater that require the underwriting team to prepare their annual review.  That threshold is currently in the process of being increased to $1.5M due to the increase of larger relationships in the bank’s portfolio. The annual reviews prepared are fully analyzed financials with updated credit narratives. I would also add that our bank has a line of credit review policy that requires a relationship with non-real estate secured line of $100,000 or greater to be reviewed annually.  Currently, this requires receiving updated financials, spreading updated financials, updating the narrative, and getting approval to extend the line maturity for an additional year. Borrowers that meet this criteria, and have total relationship exposure of less than $500,000, require the loan officer to complete this work, or if the total relationship exposure is greater than $500,000, the credit analyst will assist with spreading financials. The bank is currently in the process of going to a one page check sheet to alleviate the amount of work required.  That check sheet would address things like pulling a soft credit report to verify credit score has not varied greatly compared to when the line was originated, doing a quick cash flow review, reviewing for any late payments, reviewing the line history to see if the line has revolved, etc.
  • Where is the Credit Bureau reporting to the agencies function monthly handled in your bank?  Who handles your credit bureau disputes/corrections/updates to the credit agencies and who handles your bankruptcy filings?  If you are willing to share job descriptions or where these responsibilities land in your organization it would be greatly appreciated.
    • It is handled within our Loan Support team. This is the team that handles booking loans, servicing, maintenance, escrow, etc.
    • Our Loan Servicing department handles credit bureau reporting.  We have a more tenured associate member of the team who specifically handles credit bureau disputes. Bankruptcy filings are handled by our Special Assets department. That department handles any problem loans we have. So if the loan has dropped a unfavorable Risk Rating, or behind, or needs to be called or termed out. Sometimes they collaborate with credit bureau disputes/inquiries if there is a bankruptcy involved, so you could always reach out to both of them. 
    • We have a individual within our Credit Support Team who is responsible for all of those tasks.  It’s been a while since I’ve worked with her but this is her only task. 


Chair: Maria Tedesco, Atlantic Union Bank

VBA Staff Liaison: Matt Bruning

Government Relations Committee Roster

Mission Statement: To protect and defend the interests of Virginia’s banking industry through active support of the VBA’s political and legislative efforts. 

2021 Meeting Dates:

Date Time Format


Chair: Nadia Summo, American National Bank & Trust Co.

VBA Staff Liaison: Suzie Allen

HR Committee Roster

Mission Statement: To enhance Virginia bankers’ ability to succeed by providing human resources leadership that inspires individual growth and commitment. The committee serves as a valuable resource on human resource initiatives and to promote professional development. 

2021 Meeting Dates:

Date Time Format
2/19 10:00 a.m. Zoom
5/8 10:00 a.m. Zoom
11/12 10:00 a.m. Zoom


Chair: Betsy Sharon, JD, Chain Bridge Bank

VBA Staff Liaison: DeMarion Johnston

Legal Affairs Committee Roster

Mission Statement: To enhance the ability of the Association and its member banks to respond to legal challenges affecting banking in Virginia.  To this end, the Committee shall identify and review legal issues of concern; assist in developing legislative, regulatory, and judicial initiatives; and otherwise serve as a forum for the dissemination of information concerning legal developments impacting banks in Virginia. 

2021 Meeting Dates:

Date Time Format
2/1 10:30 a.m. Zoom
5/10 10:30 a.m. Zoom
8/2 10:30 a.m. TBD
11/15 10:30 a.m. TBD


VBA Staff Liaison: Matt Bruning

Mission Statement: To organize legislative representation for larger financial institutions. 

Legislative Executives Committee Roster

2021 Meeting Dates:

Date Time Format


Chair: Ben Horne, Carter Bank & Trust

VBA Staff Liaison: Tracy Ottinger

Lending Executives Committee Roster

Mission Statement: Offers a learning environment for senior level lending officers within the Virginia Banking Community and provides input and feedback to the VBA on key legislative issues and lending opportunities that impact Virginia banks. 

2021 Meeting Dates:

Date Time Format
2/5 10:00 a.m. Zoom
5/14 10:00 a.m. Zoom
7/23 10:00 a.m. In-person
12/3 10:00 a.m. In-person


Chair: Helen Person, Benchmark Community Bank

VBA Staff Liaison: Courtney Fleming

Marketing Committee Roster

Mission Statement: Provides a venue for idea sharing, collaboration and problem solving on bank marketing and public relations issues. 

Click here for the Marketing Committee Q&A

2021 Meeting Dates:

Date Time Format
1/25 10:00 a.m. – 11:30 a.m. Zoom
5/7 2:00 p.m. – 3:30 p.m. Zoom
9/29 10:00 a.m. – 1:00 p.m. TBD
12/13 10:00 a.m. – 11:30 a.m. Zoom


Chair: Edward Kraemer, Burke & Herbert Bank

VBA Staff Liaison: Stacy Puckett

Ops & Tech Committee Roster

Mission Statement: Provide a venue for peer networking and discussion on best practices for operations and technology professionals within the VBA member banks.

2021 Meeting Dates:

Date Time Format
1/27 10:30 a.m. Zoom
5/5 10:30 a.m. Zoom
8/11 10:30 a.m. TBD
11/10 10:30 a.m. TBD


Chair: Kathleen Croson, Freedom Bank of Virginia

VBA Staff Liaison: Courtney Fleming

Retail Committee Roster

Mission Statement: Fostering a robust retail banking environment in the Commonwealth of Virginia whereby customers prosper by way of enhanced products, services and delivery options; senior retail executives grow professionally through peer exchange and education; banks profit from enhanced retail strategies; and the VBA promotes and safeguards retail banking against threats within the financial system with the support of state legislative officials. 

Retail executives committee q&A 

Question (1/15/21): We have quite a few employees that have exhausted their 80 hours of FFCRA pay. I would like to know how others are paying employees when they have to stay home for childcare or virtual learning for their children? Also, those indicating they have possibly been exposed to someone that has tested positive and need to quarantine. I am hearing some employers are having employees use their vacation and/or sick time.


  • We have the same issue. We have a  banked PTO bucket up to 2 weeks that they can have carried over from past years’ available PTO that they did not use. They can use that if they have it. If not, they have to use their regular Paid Time Off.

  • We are continuing to pay the 80 hours for employees who have exhausted their time and are out due to exposure, testing, etc.   

    • ​Do you mean that once they have used up the 80 hours of FFCRA benefit you are just paying them their normal rate?

      • Yes, if they are out due to exposure, testing, or are positive.

  • Our associates are using PTO after exhausting FFCRA.

  • We have made the decision to allow Market Leader/Area Manager “discretion” to pay teammates if they have exhausted Pandemic PTO time, regular PTO time, and rollover PTO time. This is case by case basis so leadership will and make decision to “manager paid time off”.

  • We have pretty much been as flexible as possible with it as long as we feel the employee is not abusing it. We luckily have only run into a few cases where they have gone over 80

  • In mid-December, in anticipation of increased cases, I changed my staff back to a rotation – A and B teams rotating weeks with zero crossover of teams. When they are on rotation, they are paid as if they are at work. We use a special payroll code to indicate Rotation Schedule. These folks are essentially on call, so if Team A has an exposure or someone just calls in sick, Team A is out and Team B gets into the office. Office Leaders who are out on rotation work from home. If someone is quarantined due to COVID or exposure, they are also paid using a payroll code for Quarantine. We have paid our associates since March.  I believe if someone chooses to travel to what we deem as a “high risk” area, internationally or a cruise for example, then we may ask them to quarantine upon return and that would be PTO. I have not had any of these situations yet in my market. We still ask our associates to log their upcoming travel in a secure portal that only HR sees when traveling outside their home state. To make it work, we had to temporarily close one office in Roanoke and disperse those 4 associates to other teams and 2 associates from our downtown office which does not have a drive-thru. By doing so, I was able to create two teams of 3 people at each location and 2 teams of 4 at my busiest office. Our downtown team was left with 3 and they work daily, of course there are several others of us in the building. My Lynchburg team is a team of 2 with 4 commercial staff in the same office, so they do not rotate either. They also do not have a drive-thru. So downtown and Lynchburg are by appointment only and night drop. All of my associates are universal bankers – transactions, accounts/maintenance and lending. We had a COVID situation in Lynchburg and were able to keep the office open by utilizing a Spoke Team B while that Spoke Team A kept their home office open in Roanoke. It has helped us really minimize branch closures the past 5 weeks.  We are still very conservative and are still following the 14 days quarantine as well, not the revised 10 days by the CDC.

  • We also have most of our staff working from home. For all employees we do pay 80 hours for FFCRA and  if exhausted would have to use PTO.​

  • Our bank authorized an additional 2 weeks for FCCRA leave to be paid in 2021, once that is exhausted the employee will use their own time.  If an employee is out due to exposure, we are covering that time as well at this point.  If they get an alternate diagnosis after testing then they use their own time until they have been 72 hours without fever or symptoms.

Question (2/1/2021): I am in the process of standing up our online account opening offering for our customers.  I am trying to predict account opening volumes the first year and continued volume as the as the OAO offering is adopted. The vendor is showing numbers that I find hard to believe for a community bank in the first year and going forward.  Can any of you share approximate volumes and how long it has taken for adoption to occur?  I am also appreciative of any other pointers/considerations you would be willing to share.  Thanks for your time! 

  • We have had online opening for few years now. In the beginning the adoption rate was fairly low and year over year we saw 5-10% increase. Numbers jumped tremendously last year due to pandemic.

Question (3/5/2021): Does anyone allow the new acct rep to initiate an ACH debit for the customer at the time of new account opening? (i.e. from their old account at the other FI to their new account with you) If so, do you have transaction limits, procedures, etc that you would be willing to share?  If not, because your FI has discussed it, can you share what made the team decide to pass?

  • We do not currently. We were moving toward allowing the use of a debit/credit card to make their initial deposit. We worked closely with a vendor to create a custom account opening process and were going to incorporate debit/credit cards into the funding options since we were going to be able to open accounts in the office, at the client’s office, etc. The project stopped when we were acquired.

  • No, we do not have that process as part of the new account opening.  There are too many unknown factors and the risk is too high for fraud.

  • We do not. We require an initial deposit to open the account and that does not include an ACH from another institution. We will provide them access to other apps where they can transfer funds (PopMoney for example) but we do not initiate an ACH.  However, I wonder if we did offer an ACH debit process if that might eliminate some of our other concerns at account opening or create more.

Question (3/23/21): For those of you who have mobile deposit, what is your cutoff time for same day crediting.

  • We use our end of day which is 5:00 Mon-Thu and 6:00 on Friday. Any mobile deposits made after 6 on Friday are deposited Monday morning.

  • We also use end of day which is 5:00 p.m. all weekdays.

  • Our cut-off is 4:30pm.

  • Our cutoff time is 6 pm Mon-Fri.

  • Our mobile cutoff time is 4 PM.

  • We are 7pm 

    Our cutoff time is 5:30pm.

​Podcast Recommendations:

  • Adam Stanley (found on Amazon)
  • Worklife with Adam Grant
  • Rachel Whittington
Book Recommendations
  • 21 Irrefutable Laws of Leadership by John Maxwell
  • Overcoming the 5 Dysfunctions of a Team by Patrick Lencioni
  • Get Naked at Work by Danessa Knaupp i
  • Multipliers by Liz Wiseman  
App Recommendations
  • Calm (for meditation)

2021 Meeting Dates:

Date Time Format
1/19 10:00 a.m. – 11:30 a.m.


5/6 10:00 a.m. – 11:30 a.m. Zoom
9/21 10:00 a.m. – 1:00 p.m. TBD 
12/6 10:00 a.m. – 11:30 a.m. Zoom


Co-Chair: Kelly DeWitt, Farmers Bank
Co-Chair: Tracy Pastella, Chesapeake Bank

VBA Staff Liaison: Walt Lyons

Security and Risk Committee Roster

Mission Statement: Promote the sharing of security and enterprise risk management best practices within the Virginia Banking community.  Provide peer networking opportunities, industry insights and expertise to assist members in remaining at the forefront of security and enterprise risk management advancements.

2021 Meeting Dates:

Date Time Format
1/21 10:30 a.m. Zoom
4/22 10:30 a.m. Zoom
7/22 11:00 a.m. In-person
10/14 11:00 a.m. In-person


Chair: Mia Mallory, Village Bank

VBA Staff Liaison: Courtney Fleming

Mission Statement: To provide a forum for peer networking and discussion on best practices and innovation in bank training. 

Training Committee Roster

Committee Profile Site

Question (2/2/21): ​I was curious to see how other banks are addressing customer service standards in regards to hand-shaking.  Pre-COVID handshaking was obviously the professional norm, however the pandemic and social distancing standards have largely impacted how we interact with customers and each other. I was wondering if any banks have adopted any new service standards in regards to how to approach handshaking in the interim and if there are any appropriate alternatives that are being recommended to customer facing staff.  

  • We have not yet established a new process as a standard, being that our lobbies have been closed since the pandemic began. We do, however see customers in our lobbies by appointment only. When this occurs, we do not handshake, we only greet them verbally and perhaps give them a head nod.
  • We have not adopted a new process. We are just offering a nice welcome without the offer to shake a hand.  I haven’t noticed any odd reactions and perhaps that is because our customers feel the same concerns with shaking hands. We have talked about smiling under the mask and importance of our tone.
  • I have heard many employees make it conversation to say something about how we can’t shake hands right now, and in certain atmospheres, they will elbow bump.  I also shared with them a while back about  How to Build Rapport … While Wearing a Mask (hbr.org).  We definitely have a lot of head nodding and more door holding as a greeting since our lobbies are by appointment as well. 
  • We too are doing more of the head nods, waves, hands over your heart gesture, virtual hug gesture, etc. Our lobbies have been open for several months now. We provide ‘Safety Guidelines’ to our employees that specify to continue social distancing (6-foot separation) as much as possible, avoid close contact, and do not greet others, including customers, with handshakes, hugs or fist bumps. Customers typically don’t want to shake our hands either right now! 
  • We haven’t really adopted a new practice as our lobbies have gone to by appointment only as a safety precaution with the pandemic.  But, we are opening the doors with this for the customers and have had conversations about the importance of smiling through the mask and tone.  Our employees do not offer the handshake any more or even address it and I think our customers understand because we are all on the same page with safety concerns.

Question (2/5/21): Does anyone have a recommendation for a short, but fabulous inspirational/motivational YouTube clip to use during our all employee zoom meeting?  We have used Johnny the Bagger and our employees loved it.

  • One of the best inspiration/motivational Ted Talks I’ve seen this year is the The power of optimism/Bert Jacobs.  It’s approximately 19 minutes, but it’s awesome.

Question (4/2/2021): What LMS/compliance training/learning library do you use and how do you like it/them?

  • We use FIS as our compliance partner. They also provide us soft skills and bank related content for our LMS library. They are a great partner! Their compliance courses can be used off the shelf, or you can edit to make certain content bank specific.

  • We use BVS. Their canned products are good and we have the flexibility to do our own trainings too. I love their customer service/support. Cons- I don’t like their reporting features.

  • We also use BVS.  Overall it’s fine – it gets the job done and they are always willing to help. Creating a course from scratch can be a bit tricky using their system.  But it comes with many courses to cover our compliance needs and it is a great way to send out things like webinars, training documents (once you get it uploaded into their system) and track who completes things. 

  • We switched from BAI in 2020 to the ABA’s LMS. The courses seem more current than BAI, and the reporting system and solution support is much improved as well.

  • We use SuccessFactors as our LMS and utilize BAI for compliance courses. Thanks!

  • We also utilize BVS and I would echo what has already been stated. They provide great support and offer compliance courses that meet our needs. We have the ability to also customize courses and can import SCORM courses; however, the reporting does leave some room for desire.


Noah Scalin – Speaker on Creativity: Another Limited Rebellion and mica@ALR.email.

VBA/ABA DEI Summit: Save the Date for the 2021 Event – May 20.  Click here to sign up for Bernadette Smith’s, 2020 Summit Keynote, 5 Things Newsletter.

Virginia Center for Inclusive Communities

How to Build Rapport … While Wearing a Mask (hbr.org)

2021 Meeting Dates:

Date Time Format
1/27 10:00 a.m. – 11:30 a.m. Zoom
5/21 10:00 a.m. – 11:30 a.m. Zoom
9/28 10:00 a.m. – 1:00 p.m. TBD
12/15 10:00 a.m. – 11:30 a.m. Zoom


Chair: John Settle, Jr., American National Bank & Trust Co.

VBA Staff Liaison: DeMarion Johnston

Trust and Wealth Management Committee Roster

Mission Statement: To provide a venue for collaboration and sharing of ideas to foster a robust trust and wealth management environment in the Commonwealth of Virginia so that clients benefit by way of expanded competitive services and delivery options; trust and wealth management executives grow professionally through peer exchange and education; banks benefit from developing ways to offer trust and wealth management services as part of comprehensive relationships with clients; and the VBA promotes, represents and enhances the bank trust and wealth management industry with the support of state legislative and regulatory officials.

2021 Meeting Dates:

Date Time Format
2/12 10:30 a.m. Zoom
5/21 10:30 a.m. Zoom
8/13 10:30 a.m. TBD
12/3 10:30 a.m. TBD