Bank Supervisor School
It's Time to Lead Intentionally.

Conference/Seminar/School Michele Dunn

You don’t master the art of leading and managing through luck; you master it with training, experience, self-learning, and applying best practices. As a supervisor, you must have the attitude, aptitude, skill-set, confidence, persistence, and commitment to excel in this multi-tasking, challenging role. This training will help take your expertise to a new level as you learn how to collaborate and coach your employees to excel on the job.

Whether new or seasoned supervisors, attendees find this in-person experiential supervisor training invigorating, motivating and applicable to managing and supervising others. You will learn how to manage crucial conversations and challenging situations. You will practice a coaching approach that encourages your staff to be engaged and accountable. It’s Time to Lead Intentionally.

Program Highlights

Explore the coaching and leadership skills covered in this results-oriented program that will help you lay out your plan for success as a highly effective supervisor below. After completion of the school, participants will:

Have New Skills to Excel at Leading, Supervising & Coaching

  • Understanding yourself and others
  • Visiting your values as a leader in your bank
  • Handling difficult conversations with employees
  • Address difficult or uninspired team members
  • Asking the right questions using the WDEP system
  • Setting Professional Maturity and behavior/workplace expectations
  • Coaching – Employee 1:1 meetings
  • Giving and receiving feedback
  • Assessing your Supervisor effectiveness

Be Equipped to Build a Productive Team

  • Learn how to develop and utilize teamwork in your workplace
  • Ideas to empower and motivate within the workplace
  • Best practices in all facets of leading a team
  • Managing the generational gaps
  • The Ideal Team Player
  • Vulnerability and trust

Be Prepared to Create a Collaborative Work Environment

  • Hiring and interviewing best practices
  • Employee on-boarding – an experience or an afterthought?
  • Setting performance standards
  • Performance reviews – no surprises

Other topics suggested by participants will also be covered throughout the session.

Who Should Attend

Whether you are new to leading and managing a team or you have been in a leadership role for many years, this school is for you! Bank Supervisor School is for anyone that currently leads and manages a team or anyone that has been identified as an up-and-coming leader in your organization.

Networking Reception

There will be an informal networking reception from 4:00-5:00 pm following the first day of Bank Supervisor School at the VBA office. Light food and refreshments will be provided as bankers spend some time making new friends and industry acquaintances outside of the classroom.

About the Instructor

Vicki Kraai is CEO of InterAction Training. A company passionate about professional development training and education.

Vicki’s 25+ years of Community Bank experience started at the family bank in rural Nebraska, serving as a bank teller and eventually becoming CEO. Vicki’s many years of banking include credit card lending experience where she was a member of the management team that launched the Cabela’s credit card program. She has a passion for developing people for success in the financial services industry. Banker’s value Vicki’s highly engaging “been there, done that” approach to all facets of her training and speaking engagements.

Vicki shares her expertise and experience as a faculty member for State Bank Association Schools and the Graduate School of Banking in Madison, WI.

Registration Information

Registration Dates VBA Member Non-Member
Through April 8, 2024 $650 $1,150
April 9, 2024-May 6, 2024 $695 $1,195

Register Now!

Hotel Information

Hampton Inn Richmond West Innsbrook
10800 W Broad Street
Glen Allen, VA 23060

The VBA has a negotiated rate of $119/night, plus applicable taxes and fees. To take advantage of the negotiated rate, reservations must be made by Tuesday, April 23rd. Click here to make your reservation.

VBA Event Policies

By registering for this event, you are agreeing to the VBA Event Policies.


All cancellations will be charged a $25.00 administrative fee. Cancellations received less than 72 business hours before the program will be charged a $75.00 administrative fee plus any additional fees associated with the training. Substitutions are allowed prior to the beginning of the conference.


Contact Amy Binns for more information.