NEW 2023 Virtual Seminar – How to Have Crucial Conversations

Conference/Seminar/School Gail Queen

Register Now!

Program Highlights

Courageous Conversations: Transfer Fear of Conflict into Curious Communication

Have you ever avoided a tough conversation because you don’t like conflict? Congratulations, you are among friends. Most people don’t jump out of bed in the morning thinking, “I hope I get into some conflict today!” Yet, many leaders avoid tough conversations for multiple reasons, generally boiling down to fear. Fear of the person’s reaction, hurting feelings, being taken advantage of, or the desire to be liked can get in the way of curious communication.

If you could release that fear and build your courage muscles, would you be willing to learn new skills and commit to taking new action? If yes, join Karen Butcher, communication coach and trainer, for this challenging session on Courageous Conversations. During this virtual seminar, participants will learn to:

  •       Engage in the art of self-evaluation
  •       Discover the impact of ego on leadership effectiveness
  •       Replace fear with curiosity and courage
  •       Embrace curiosity, drop judgement, and remain neutral
  •       Practice tough conversations
  •       Identify tools and resources

Who Should Attend

All employees who want to create a positive work environment and resolve interpersonal conflict.

About the Instructor

Karen Butcher says her vast career experience prepared her for the roles of Head Coach and Pivotal People Trainer at InterAction Training. Her work diversity includes: High School Home Economics Teacher, 4-H Youth Agent, Mary Kay Sales Director, Training Manager at the Kentucky League of Cities and Director of Training at Whitaker Bank Corporation of Kentucky. She considers earning the Certified Bank Training Professional credential in 2016, one of her top career achievements.

From her time in the trenches, she has seen the need for a new leadership philosophy where leaders hold themselves and their teams accountable and let go of outdated practices

Karen is a faith-filled woman who is courageous, resilient, and compassionate. She and her husband Gene are parents to five sons, two daughters-in-love, and grandparents to three-year-old Teddy. They live in Stamping Ground, KY where they raise sheep, chickens, and vegetables.

Registration Rates

  Member Non-Member
2023 Bank Supervisor School Attendees
(Contact Gail Queen to register)
$245 $745
All Other Attendees $295 $795

VBA Event Policies

By registering for this event, you are agreeing to the VBA Event Policies.


All cancellations will be charged a $25.00 administrative fee. Cancellations received less than 72 business hours before the program will be charged a $75.00 administrative fee plus any additional fees associated with the training. Substitutions are allowed prior to the beginning of the conference.


If you have special needs that may affect your participation in this event, please contact Gail Queen to discuss accommodations.