The Connect|Protect Experience is an event for marketing, HR, retail baking, training, security, ERM, operations and technology and compliance professionals that will uncover new ideas, trends and developments in banking.

Attendee Roster

Attendee Roster

Committee Rosters

Compliance Committee

Human Resources Committee

Marketing Committee

Operations & Technology Committee

Retail Executives Committee

Security & Risk Committee

Training Committee

Conference Agenda

Monday, March 3, 2025 *

1:00 pm                      Registration Open
                                      SPONSORED BY Rivel  Banking Research
                                      Colony Foyer

2:00 – 3:30 pm         Project Management Fundamentals Melissa Hicks, PMP | Chesapeake Bank 
                                      Colony Room

Would you like to enhance your skills in project management? If so, join us for an insightful session that delves into the essentials of project management. This session is designed to cover foundational concepts, practical tips, and best practices to apply in real-world scenarios. You’ll learn about effective tools and techniques for managing projects successfully, and we’ll also briefly touch on how to prepare for bank examinations.

3:30 – 4:15 pm         Banker Roundtables (Please note: This session is for bankers only)
                                     Colony Room

• ​Compliance Roundtable
• ERM Roundtable 
• Human Resources Roundtable 
• Marketing Roundtable 
• Operations Roundtable 
• Retail Roundtable 
• Security Roundtable
• Technology Roundtable
• Training Roundtable 

4:15 – 5:00 pm         Exhibitor Speed Dating
                                      Colony Room

5:00 – 6:00 pm         Welcome Reception
                                      SPONSORED BY ABM AI
                                      Virginia DEF

*Agenda Topics and Speakers Subject to Change

Tuesday, March 4, 2025*

7:30 - 8:30 am           Registration & Continental Breakfast with the Exhibitors
                                       SPONSORED BY Rivel Banking Research
                                        Virginia DEF

8:30 – 8:45 am           Welcome | Announcements | Sponsor Introductions
                                        Colony Room

8:45 - 9:45 am           Themes and Trends in Consumer Financial Decision Making Chuck Howard, PhD | University of 
                                       Virginia – Darden School of Business
                                       Colony Room

Why do consumers underpredict their future spending? Why do gig economy workers overpredict their future income? What consequences do these mistakes have, and how can they be avoided? In this session, Dr. Chuck Howard will discuss how consumers make financial decisions in the digital age, why those decisions often go awry, and what you can do about it. 

9:45 – 10:00 am           Networking Break in the Exhibit Hall
                                           Virginia DEF

10:00 – 11:00 am         Breakout Sessions

• Hot Topics in Employment Law for 2025 (HR) – Tevis Marshall | Ogletree, Deakins, Nash, Smoak & Stewart, P.C. (Piedmont B)
• Tips and Tricks for Doing More with Less (Training) – Clare Marsch | American Bankers Association (Virginia B)
• Virginia Legal Update & Deep Dive on Elder Financial Abuse (Compliance & ERM) – DeMarion Johnston | Virginia Bankers Association (Virginia C)
• The Art & Science of Effective Customer Communications (Retail & Marketing) – Dr. Chuck Howard | University of Virginia Darden School of Business (Virginia A)
• The End of FFIEC CAT (Security, Operations, Technology) – Laura Zannucci | SBS CyberSecurity (Piedmont A)

11:00 – 11:20 am          Networking Break in the Exhibit Hall
                                           Virginia DEF

11:20 – 12:20 pm          Breakout Sessions

• Some Assembly Required: The 3C Model for Growth and Development (HR, Training, Retail) – Ned Pauley | The Signify Group (Virginia A)
• Marketing Trends (Marketing) – Amber Farley | Financial Marketing Solutions (Piedmont A)
• Managing Third-Party AI Risk: What You Need to Know Today (Operations, Technology, Security, ERM) – Chinyere Watson | Ncontracts (Virginia C)
• Compliance Issues Challenging Banks (Compliance) – Margaret Dolinger & Michelle Strickland | Thomas Compliance Associates (Piedmont B)

12:20 – 1:20 pm           Lunch
                                          Colony Room

1:20 – 2:20 pm             Breakout Sessions

• Check Fraud Today: Landscape, Technology, and Best Practices (Retail, Security) – John Ravita | SQN Banking Systems (Virginia A)
• Safe and Responsible Use of AI in Bank Marketing (Marketing) - Joe Kubek | ABM AI (Piedmont A)
• Supervisors and Managers: The Keys to Proper HR Compliance (HR) - Josh Ard | Dominion Payroll  (Virginia B)
• Crafting the Connection: Meeting your New Hire’s Most Important Needs (Training) - Ned Pauley | The Signify Group (Virginia C)
• The Virtual Card Environment, Digital Issuance POV from a Test Bank and Virtual Card Panel (Operations, Technology) - Leslie Richardson | C&F Bank & Megan Wiseman | Chesapeake Bank (Piedmont B)
• From Risk-Averse to Risk-Smart: Strategies for Cultivating a Culture of Risk (Compliance, ERM) – Niki White | SRA Watchtower (Piedmont C)

2:20 – 2:40 pm             Networking Break in Exhibit the Hall
                                          Virginia DEF

2:40 – 3:40 pm             Breakout Sessions

• Beyond Prompts: The 5 Ways to Build Human-AI Relationships that Get Things Done (HR) - Paul Carney | Carter Bank (Virginia B)
• Budgets are Tight. Be Intentional. (Marketing) – Emily Riecke | Rivel Banking Research (Piedmont A)
• Using AI To Develop A Culture Of Continuous Learning (Training) – Dave Romero & Rebecca Nittolo | Unboxed Training & Technology (Virginia C)
• Section 1033 – Personal Financial Data Rights (Compliance) – Matt Jones | Compliance Alliance (Piedmont C)
• Check Fraud and Robbery (Retail, Operations, Technology, Security, ERM) – Stefan Hinds | United States Postal Inspection Service (Virginia A)

3:40 – 4:00 pm             Networking Break in the Exhibit Hall
                                           Virginia DEF

4:00 – 4:30 pm             Industry Update Bruce Whitehurst | Mid-Atlantic Bankers Association
                                         & Virginia Bankers Association
                                         Colony Room    

4:30 – 6:00 pm             Networking Reception
                                           SPONSORED BY Works24
                                           Virginia DEF

*Agenda Topics and Speakers Subject to Change

Wednesday, March 5, 2025*

7:00 – 8:00 am          Continental Breakfast with the Exhibitors
                                        Virginia DEF

8:00 – 8:10 am          Welcome | Announcements
                                       Colony Room

8:10 - 9:10 am          Banking in the Age of Generative AI Jim Perry | Market Insights, Inc.
                                     Colony Room

Artificial intelligence (AI) has been evolving for 80 years, but the advent of ChatGPT and the science of Generative AI is redefining what it means to live and work in an augmented and automated age. This session explores how banking can leverage this technology to enhance efficiency, security, and personalization. Learn how to navigate the challenges, adopt key use cases and seize the opportunities presented by this new era. Participants will learn about:

• Generative AI’s capabilities and limitations
• Practical use cases for community based financial institutions
• Ways to maintain customer trust while leveraging AI tools
• How to foster a culture that can adapt and work effectively alongside AI technologies

9:10 - 9:25 am         Networking Break in the Exhibit Hall
                                     Virginia DEF

9:25 – 10:25 am       Breakout Sessions (Please note: This session is for bankers only)

• ​Compliance Roundtable (Piedmont C)
• ERM Roundtable (Colony Room)
• Human Resources Roundtable (Virginia C)
• Marketing Roundtable (Piedmont A)
• Operations Roundtable (Colony Room)
• Retail Roundtable (Virginia B)
• Security Roundtable (Colony Room)
• Technology Roundtable (Colony Room)
• Training Roundtable (Piedmont B)

10:25 – 10:50 am          Networking Break in the Exhibit Hall
                                           Prize Drawings Posted at MBA/VBA Booth
                                           Virginia DEF

10:50 – 11:50 am          Closing Keynote: Executive Performance Alan Dow, M.D. | Envoy
                                          SPONSORED BY PWCampbell
                                           Colony Room

As uncertainty for the future continues to dominate the thinking of leaders and employees, this talk covers the techniques to deploy to reduce ambient stress and improve healthy decision-making in organizations. Pandemics, economic crises, intense political and social tensions. These past few years have put many of us on a survival setting but risk burnout unless we can channel energies appropriately. Curating the best in mental well-being, public health, and employee engagement strategies, we address the “six fatigues” – physical, mental, emotional, inactivity, social, and purpose fatigues – with techniques to create energy for optimal executive decision-making and creating organizational environments for sustainable team performance.

11:50 am                         Conference Adjourns

*Topics and speakers are subject to change.

Breakout Session Descriptions

tuesday, march 4, 2025 | 10:00 – 11:00 am

Hot Topics in Employment Law for 2025, Tevis Marshall | Ogletree, Deakins, Nash, Smoak & Stewart, P.C.

A wave of new employment laws will take effect in 2025, significantly reshaping employment law for employers across the board. This session will provide an overview of these new laws and actions that employers may want to consider in response. The first quarter of each year provides an opportunity for employers to review their handbooks, template agreements, policies, and practices to ensure compliance. In this seminar, we will discuss key developments in employment law from both the federal and state level to better understand how the upcoming changes may affect employers.

Tips and Tricks for Doing More with Less, Clare Marsch | American Bankers Association

Effective training is a key factor for improving and growing organizational effectiveness. However, it is typically viewed as a “cost center” and training budgets rarely grow in proportion to training requirements. This session will provide key strategies and techniques you can use to help improve the efficiency of your training, focus your dollars where they are most needed, and deliver vibrant and focused training experiences to improve employee performance.

Virginia Legal Update & Deep Dive on Elder Financial Abuse, DeMarion Johnston | Virginia Bankers Association

DeMarion will discuss recent changes to Virginia laws that affect banking, including legislation passed in the 2025 Session of the Virginia General Assembly.  DeMarion will also cover federal and state requirements for banks related to actual or suspected elder financial exploitation.

The Art & Science of Effective Customer Communications, Dr. Chuck Howard | University of Virginia Darden School of Business

When will your customers trust an AI “agent,” and when do they need human interaction? How can AI help you better identify market segments and create more targeted marketing communications? In this session, Dr. Chuck Howard will integrate classic marketing strategies with cutting edge AI research to outline how you can more effectively reach and retain customers. 

The End of FFIEC CAT, Laura Zannucci | SBS CyberSecurity

Learning Objectives:

• Understand the reasons and implications of the FFIEC CAT sunset
• Compare and contrast alternative cybersecurity frameworks that best fit your organization
• Identify key considerations and best practices for maintaining robust cybersecurity during the transition

tuesday, march 4, 2025 | 11:20 AM – 12:20 PM

Some Assembly Required: The 3C Model for Growth and Development, Ned Pauley | The Signify Group

From your newest hire to your most seasoned senior leader, one thing is true of everyone in your organization; no one has reached their full potential. As leaders, one of our greatest privileges is to be agents of growth and development for those we serve.

In this session, you’ll learn to execute the simple 3C Model of Growth—Connect, Coach, Challenge. More specifically, you’ll understand:

• Actionable steps to create connection
• The one irreplaceable skill of coaching
• The right and wrong way to challenge
• The result will be greater growth in your team members and a deeper sense of satisfaction for you

Marketing Trends, Amber Farley | Financial Marketing Solutions

The future of marketing is full of possibilities, but it’s hard to know what to consider and what will be effective due to how rapid the marketing landscape is changing. Bank marketers attending this session will get a jump on current marketing trends, technologies and consumer behavior. Topics discussed will include the top trends spanning brand marketing, storytelling abilities, influencers, social media, digital marketing, and more so that you can budget and plan accordingly.

Managing Third-Party AI Risk: What You Need to Know Today, Chinyere Watson | Ncontracts

Artificial intelligence is slowly transforming banking and vendor relationships—everything from the customer experience and competition to the back office. This session examines AI from a third-party risk and governance perspective, highlighting policies supported by risk assessments and your institution’s risk appetite. You’ll explore:

• The basics of third-party risk management
• How to evaluate AI opportunities & threats
• How third parties are using AI, and the best way to manage the risks
• Prepare for an AI-enabled future with this practical webinar on one of the industry’s hottest topics

Compliance Issues Challenging Banks, Margaret Dolinger & Michelle Strickland, Thomas Compliance Associates

As TCA works on a national level, we hear from banks regarding recent regulatory exams of what the examiners are focusing on how we can assist in an action plan to remedy noted findings. TCA will provide best practices regarding monitoring and upward reporting. In this session we will:

• Discuss recent CFPB allegations against financial institutions and what can be learned from their missteps
• Speak on 1071 Small Business and CRA preparations and where it stands now and how to prepare your bank

tuesday, march 4, 2025 | 1:20 – 2:20 PM

Check Fraud Today: Landscape, Technology, and Best Practices, John Ravita | SQN Banking Systems

Join industry experts and VBA Member Banks for a dynamic discussion on the current state of check fraud, emerging challenges, and collaborative best practices. Learn from the experiences of panelists and engage in an open peer Q&A to address your institution’s specific concerns.

Safe and Responsible Use of AI in Bank Marketing, Joe Kubek | ABM AI

Our session will be covering best practices in utilizing AI for local, regional and state bank marketing departments. We will cover Microsoft Copilot and how it can be used to make marketing departments more effective and efficient. We will also discuss how to properly account for copyright and trademark infringement risk as well as what strong data privacy and security measures look like for internal stakeholders, for customers and for regulators. Finally, some cautionary tales and case studies from several different industries will be presented to illustrate some of the risks, rewards and potential pitfalls of utilizing AI in your organization.

Supervisors and Managers: The Keys to Proper HR Compliance, Josh Ard | Dominion Payroll

Join us for an engaging and informative break-out session addressing the critical role Managers and Supervisors play in ensuring proper HR compliance for your organization. We will review the fundamental principles of HR necessary for managing employees compliantly, the importance of awareness of and adherence to HR compliance expectations, and the best practices and practical strategies for effective management. With a deeper understanding and appreciation of HR requirements, managers and supervisors can handle HR compliance-related matters correctly and confidently, the key to maintaining a professional and positive workplace

Crafting the Connection: Meeting your New Hire’s Most Important Needs, Ned Pauley | The Signify Group

We know how important first impressions are for your customers. The same is true for employees. Their experience in the first few days and weeks with your bank can dramatically shape their future engagement. That’s why the onboarding process can’t be left to chance. In this session, we’ll consider the five critical experiences every new hire needs to ensure they connect and engage. You’ll leave with a plan to evaluate and modify your current process with your new hires’ most important needs in mind.

The Virtual Card Environment, Digital Issuance POV from a Test Bank and Virtual Card Panel, Leslie Richardson | C&F Bank & Megan Wiseman | Chesapeake Bank

Megan Wiseman of Chesapeake Bank and Leslie Richardson of C&F Bank will delve into their innovative approaches to virtual card implementation. They will provide in-depth insights into the strategic decisions behind adopting the virtual card solution unique to their respective banks. They will also cover their challenges and successes they faced as well as the customer response to their virtual cards.

From Risk-Averse to Risk-Smart: Strategies for Cultivating a Culture of Risk, Niki White | SRA Watchtower

This session will provide insights into maturing risk culture, prioritizing and funding strategic risks, enhancing efficiency, aligning risk management with strategic goals, and the outcome of risk on shareholder value. Learn how to cultivate a proactive, risk-smart culture that drives sustainable growth and organizational success.

• Understand the shift from a reactive, risk-averse mindset to a proactive, risk-smart approach that prioritizes strategic opportunities while managing threats effectively
• Learn how to integrate risk management into strategic planning, ensuring that risk priorities align with business objectives to drive efficiency, innovation, and sustainable growth
• Discover the tangible impact of a mature risk culture on shareholder value, including improved decision-making, better resource allocation, and enhanced resilience in a competitive market

tuesday, march 4, 2025 | 2:40 – 3:40 PM

Beyond Prompts: The 5 Ways to Build Human-AI Relationships that Get Things Done, Paul Carney | Carter Bank

As artificial intelligence evolves from a mere tool into a digital counterpart, organizations face a critical challenge: technical expertise alone isn’t driving the expected business results. According to a study by Upwork in July, 2024, 77% of employees using AI say these tools have added to their workload, and nearly half (47%) of employees using AI report they do not know how to achieve the expected productivity gains.

In this groundbreaking talk, Paul reveals why traditional AI training falls short and he demonstrates how organizations can achieve remarkable productivity gains by preparing employees to treat AI as a team member, while avoiding the common pitfall of  anthropomorphizing these digital tools. It all starts with training employees to accept, better understand, and effectively use AI.

Attendees will learn concrete strategies for managing AI-related anxiety, building trust in human-AI hybrid teams, and creating workflows that integrate both human and artificial intelligence. This talk goes beyond basic prompting to address the real challenges organizations face in the AI era, providing leaders with actionable frameworks for building teams into AI collaboration pioneers.

Budgets are Tight. Be Intentional., Emily Riecke | Rivel Banking Research

In today’s competitive landscape, working with a limited budget means making every dollar count. Join us for a strategic discussion on how to focus your efforts, allocate resources effectively, and maximize impact with fewer resources.

What You’ll Gain:

• Strategic Resource Allocation: Learn how to prioritize key areas of focus to drive the most value with limited resources.
• Data-Driven Decision Making: Discover how localized data can inform smarter decisions on where to invest time, budget, and effort.
• Building a Competitive Advantage: Explore how focusing on what you do best can set you apart as an industry leader, even in challenging times.

Be intentional with your marketing efforts—join us and learn how to turn tight budgets into big wins.

Using AI To Develop A Culture of Continuous Learning, Dave Romero &  Rebecca Nittolo | Unboxed Training & Technology

Over the next five years, AI-powered advancements will drive more job shifts than we experienced during the pandemic. To keep pace and retain key talent, executive leaders and L&D professionals need scalable, secure solutions for agile skill development.

In this session, we’ll explore how top companies are leveraging AI-powered roleplays, AI-assisted manager feedback, and skill development insights to foster a culture of continuous learning. We’ll discuss how organizations in regulated industries are already using these tools, how to get started, and the results you can expect—including improved employee competency, reduced training time, and deeper insights into organizational skill gaps.

Section 1033 – Personal Financial Data Rights, Matt Jones | Compliance Alliance

In this session, we will provide a high-level overview of the CFPB’s final rule on Section 1033, outlining the new requirements for financial institutions, authorized-third parties, and consumers. We’ll explore who is covered, what data must be shared, and how financial institutions must facilitate consumer access to their financial data. Additionally, we will cover the broader industry impact and what banks who do not fall under the scope of the current rule need to explore. Key takeaways include compliance timeline considerations, who is covered, data access requirements, and key challenges and considerations for banks of all sizes.

Check Fraud and Robbery, Stefan Hinds | United States Postal Inspection Service

In this session, we will cover:

• Check fraud trends
• Telegram/Instagram
• Violent crimes against USPS employees

Session Materials

The session materials can be found here.

The password to access the session materials is ConnectProtect2025.

Meet the 2025 Speakers!

Josh Ard
Director of Business Development | Dominion Payroll

Josh Ard is the Director of Business Development for DP Boost HR and DP Assist with Dominion Payroll. As the Director of Business Development, Josh drives the development and growth of the HR Advisory Service, DP Boost HR, and the Managed Payroll Service, DP Assist.

Josh is a SHRM Certified HR Professional and trusted advisor with extensive knowledge of state and federal employment compliance, labor relations, policy implementation, OSHA training, and HR software solutions. This experience has allowed Josh to serve as a strategic HR business partner, helping owners and executives achieve and maintain operational efficiency while mitigating HR risks.

He has participated in speaking and training opportunities with many industry associations, committees and management groups throughout the southeast. Josh is located in the Dominion Payroll Carolinas office in Columbia, SC, where he resides with his wife, two daughters and his Boxer, Gracie!

Paul Carney
Chief Human Resources Officer | Carter Bank

Paul Carney brings a unique perspective to the AI revolution, drawing from his 30-year journey across technology, business, training, and human resources. As the CHRO of Carter Bank and a tech entrepreneur, he bridges the pivotal gap between human potential and artificial intelligence. Author of “Move Your Æ(ash): Know, Grow, and Show Your Career Value” and a certified AI Expert™ and AI Prompt Engineer™, Paul combines deep technical expertise with practical HR wisdom. His training on human-AI collaboration helps organizations navigate the complexities of AI adoption while maintaining their human-centric values.

Based in Oak Ridge, NC, Paul brings the same passion for continuous learning to his personal life, having earned the prestigious Level 2 Award in Wine alongside his wife and business partner, Lisa. This dedication to mastery, whether in technology or life’s pleasures, defines his approach to building successful human-AI relationships.

Margaret Dolinger
Compliance Consultant & Fair Lending Specialist | Thomas Compliance Associates

A veteran Virginia banker for over 30 years whose compliance focus centers on the loan side and the many components of Fair Lending, Margaret Dolinger’s ability to analyze credit data, operational processes, branch performance and support fraud investigation research positions her strategically well in the TCA compliance support spectrum.

Ms. Dolinger also has held credit analyst, mortgage quality control and escrow positions – all with a Fair Lending overtone – at banks, mortgage companies and title companies in Virginia.
Subject matter expert at TCS is in Fair Lending laws and Community Reinvestment Act, Ms. Dolinger enjoys assisting banks in seeking opportunities in outreach efforts to fulfill community credit needs.

Alan Dow, M.D., M.S.H.A
Expert Consultant | Envoy

Alan Dow works at the cross-section of health, teamwork, and social science. He is an internal medicine physician who leads organizational units focused on collaboration, continuing education, and inpatient medical care. Alan advises organizations on how to reframe health and wellness as an integral part of the workplace, to challenge conventional wisdom around wellbeing, and to create great workplaces for individuals and teams. He works with audiences to explore emotional intelligence, active listening, and trust to create environments where everyone thrives.

Amber Farley
Partner & EVP | FMS

Amber Farley, Partner & EVP of Brand Development at FMS, is a well-known and respected teacher, presenter, consultant and thought leader on bank branding, marketing and leadership strategies for banks around the country. She strategizes ways to help banks be purpose-driven, inspirational and more relevant to today’s customer—including both internal and external customers, and regularly presents and teaches at national banking schools, banking conferences, and other statewide banking institutions.

Melissa Hicks
VP, Project Program Manager | Chesapeake Bank

Melissa Hicks currently serves as the Project Program Manager for Chesapeake Bank. With over 21 years of banking experience, including the last 6 years in project management, she has successfully managed multiple complex bank projects such as an acquisition, online banking conversion, and deposit account opening conversion. Melissa earned her Project Management Professional (PMP) certification in 2021. Her expertise lies in waterfall project management, complemented by an understanding of agile methodology. Melissa excels in problem-solving, stakeholder communication, risk mitigation, and planning. Known affectionately as the “cat herder,” she has a knack for bringing order to chaos. Outside of work, Melissa enjoys spending time outdoors with her family—her husband Nathan of 22 years, and their two children, Tyler and Emily. She loves hiking, traveling, and has recently become an indoor plant enthusiast.

Stefan Hinds
Postal Inspector | United States Postal Inspection Service

Stefan Hinds is a Postal Inspector with the United States Postal Inspection Service (USPIS) assigned to the Washington Division, Richmond Domicile. Postal Inspector Hinds conducts federal investigations involving financial fraud and violent crimes involving the use of the United States Postal Service (USPS). Postal Inspector Hinds routinely investigates crimes involving mail theft, identity theft, check fraud, and cyber-crime. Postal Inspector Hinds has led several high profile investigations involving the robbery and assault of USPS Letter Carriers in Richmond, Williamsburg, Hampton, and Norfolk. Postal Inspector Hinds was a core member of the United States Attorney’s Office, Newport News Division Pandemic Fraud Surge, comprised of members from USPIS, IRS-CID, DOL-OIG, US Secret Service, and the Federal Bureau of Investigations. Postal Inspector Hinds has received Public Service Awards from the United States Attorney’s Office, Richmond Division and United States Attorney’s Office, Newport News Division in 2021, 2022, 2023, 2024.

Dr. Chuck Howard
Associate Professor of Business Administration | University of Virginia Darden School of Business

Dr. Chuck Howard is an expert in consumer financial decision making. In the research he conducts with banks, credit unions, and FinTech apps, he answers questions like: Why do consumers overpredict their future income and underpredict their future spending? Why do consumers consistently overspend on payday? Why do so many people fail to stay on budget? He then designs simple solutions to these problems that are easy for financial institutions to implement at scale. Dr. Howard’s research has received numerous awards and accolades, and his commentary has been featured on outlets such as CNN, NPR Marketplace, The Conversation, and The Brainy Business Podcast.

DeMarion Johnston
General Counsel | Mid-Atlantic Bankers Association & Virginia Bankers Association

DeMarion serves as the General Counsel and Corporate Secretary of the Mid-Atlantic Bankers Association and of the Virginia Bankers Association. As chief legal officer, she provides strategic legal advice, manages legal risks, manages corporate governance, oversees compliance with laws and regulations, reviews and negotiates contracts, and represents the Associations and their subsidiaries in legal matters. DeMarion possesses expertise in administrative, banking, business, non-depository financial services, and insurance law. Previously, she served as Associate General Counsel in the Office of General Counsel of the Virginia State Corporation Commission advising and representing the Commission and its divisions, primarily the Bureau of Financial Institutions, Bureau of Insurance, and Office of the Clerk. She represented Commission staff in adjudicatory litigation and regulatory proceedings, and represented the Commission before state and federal courts and agencies. She is experienced in the state and federal regulation of banks and non-depository financial institutions, drafting regulations and legislation, and advocacy. DeMarion has also spent time in the private practice of law and with the Federal Reserve Bank of Richmond.

Matt Jones
Compliance Advisor | Compliance Alliance

Matt Jones is a Compliance Advisor at Compliance Alliance, bringing over 20 years of banking experience. Prior to joining Compliance Alliance, he served as Senior Vice President, Deposit Compliance Officer and Information Security Officer for a community bank where we played a key role in managing compliance activities. He also served as strategic leader for business continuity and disaster recovery planning, information security and third-party risk management. Throughout his career, he has overseen functions such as SAR committees, internal audits and consumer compliant programs with a focus on regulatory compliance.

Like many of C/As advisors, Matt’s journey in banking started at the ground level as a teller and includes many branch functions such as personal banker, operational specialist and operations manager before moving into Compliance. His hands-on experience across multiple areas of banking provides him with a well-rounded perspective, making him a trusted resource for financial institutions navigating today’s regulatory landscape.

Joe Kubek
Solutions Engineer – Microsoft and AI | ABM AI

Joe Kubek is a Solutions Engineer with ABM AI. He has nearly a decade of experience in the technology field, mostly with Microsoft. He has been mentored by some of the brightest AI and Microsoft engineers the industry has to offer and has landed with ABM AI as part of their engineering team building AI and Copilot solutions for customers. Joe was training to be a teacher during his formal education and loves having the ability to help and educate business owners and stakeholders on what technology can do for them and their customers. He is passionate about technology and solving tough problems with creative solutions that help people first!

Clare Marsch
Former SVP Training & Development | American Bankers Association

Clare is an experienced learning & development professional who led the American Bankers Associations training development and delivery operations for the past 16 years. Prior to that, Clare directed consulting teams in technology-forward organizations specializing in designing organizational learning efficiency and effectiveness.

 

Tevis Marshall
Attorney | Ogletree, Deakins, Nash, Smoak & Stewart, P.C.

Tevis Marshall is a founding member of Ogletree Deakins’ Richmond office and focuses his practice on all aspects of traditional employment law. He regularly advises employers on a broad range of workplace issues, including regulatory compliance, personnel policies, hiring, disciplining, terminating, reasonable accommodations, FMLA leave and workplace investigations. He also litigates employment cases around the country.

 

Rebecca Nittolo
VP, Client Strategy and Innovation​ | Unboxed Training & Technology

With over 25 years in the pharmaceutical and biotech industry, Rebecca is a highly accomplished, inspirational leader who partners with sales and training leaders to build creative solutions that deliver value and results.  

Early in her pharma career, Rebecca was an award-winning sales representative and district sales manager. She led the launch of sales teams, new indications, and new products as a sales trainer and training manager. This experience combined with her leadership qualities and authenticity helped her transition into a trusted and respected industry partner. Rebecca has spearheaded countless award-winning training and leadership development programs, never settling for the status quo. Rebecca’s gift for developing talent is what makes her teams so strong. She brings out the best in people, creating an environment where innovation takes the lead, and the options are limitless. 

 

Ned Pauley
President and Founder | The Signify Group

Ned Pauley has served in the banking industry for over 20 years. Most recently he was an Executive Consultant and Director of Organization Development for Haberfeld. In that role he spoke and consulted with banks all over the country on topics of leadership, sales, hiring, employee engagement and customer engagement. He is now the founder and President of The Signify Group, dedicated to helping individuals, teams, and organizations become Better Connectors through meaningful relational interaction. He is the creator of That Question Book, (thatquestionbook.com), a resource for creating better relationships through conversational questions, with close to 20 different editions in print. Ned and his wife Kelley reside in Nebraska along with their three married children and spouses.

Jim Perry
Senior Strategist | Market Insights, Inc.

Jim Perry is Senior Strategist at Market Insights, a consulting firm that uses customized research and data analytics to help financial institutions clarify strategic choices and find new ways to grow. Jim has consulted with financial institutions throughout the United States. He has been included on Onalytica’s list of “Top 100 Fintech Influencers” and has presented at state, regional, national, and international conferences. He has also shared his insights as a guest on top industry podcasts such as Breaking Banks, Banking Transformed Podcast, One Vision, and American Banker Podcast; and is one of the founders of the Fintech Book Club. In 2024, Jim joined the board of the National Alliance for Financial Literacy and Inclusion. Thousands of community banks and credit unions follow his daily social media posts and weekly emails for industry trends and the latest news on mergers, fintech, AI/GenAI, marketing and much more. He was cited by Deluxe as one of the 20 leaders in modern banking that every community banker should follow. As a consultant, trainer and public speaker, Jim is known for making complex concepts easy to understand and simple to apply.

John Ravita
Director, Business Development | SQN Banking Systems

John Ravita is a seasoned Fintech executive with 35 years of experience in Fintech Business Development including 15 years of focus in fraud, risk and compliance. He has worked with core processors, CUSOs, payments processors and other technology firms to deliver forward thinking, valued based solutions to institutions and partners large and small. As an executive with firms such as eFunds, FIS, Fortress Risk Management and SQN Banking Systems, he has worked consultatively to define and deliver risk management products to large global institutions as well as community banks and credit unions. His experience includes both direct sales and channel/partner development. Mr. Ravita is also a Managing Director for S3 Partners, a sales, strategy and solutions consultancy that is engaged with several domestic and off-shore Fintech and Regtech organizations.

Leslie Richardson
AVP Operations Supervisor – Card Services | C&F Bank

Leslie Richardson is an Operations Supervisor who specializes in debit cards with C&F Bank. For almost a decade, she has had the pleasure of working with community banks to learn all aspects of bank operations. While she started with filing documents and account maintenance, she was able to expand her skills with merchant services by focusing on underwriting and risk review. Eager to learn more, Leslie continued to broaden her skills into the ACH, ATM, and Debit Card world.

With the changing of technology and increase in fraud, she has found her skills are best shown with assisting customers on all things Debit Card related. She has also been able to use her experience to assist and lead different projects; from updating dispute systems and workflows, transitioning card brands and chip card types, ATM instillations, and the most recent being the implementation of digital issuance. Leslie is proud of the service and focus she provides to all customers.

Emily Riecke
Consultant | Rivel Banking Research

Emily works to establish partnerships with bank and credit union leadership using customer and prospect benchmark report data to help assess, tailor and track their marketing, customer retention and expansion strategies.

Previously, Emily served as a senior account executive for Gartner focused on banking, finance and insurance. There she worked with mid-sized enterprises and their technology leaders to solve pressing challenges. She specialized in partnering with CIOs and C-level executives as a strategic partner to understand their business priorities. Emily graduated from Louisiana State University in 2020 with a BS in management and a minor in entrepreneurship. She is currently pursuing her MBA at Louisiana State University in Shreveport.

Dave Romero
President | Unboxed Training & Technology

Dave Romero is the President and Co-Founder of Unboxed Training & Technology. He has over 25 years of experience architecting and implementing training content and technology solutions for companies like Atlantic Union Bank, PNC Bank, M&T Bank, and Capital One. Dave and his team at Unboxed specialize in helping companies maximize the potential of their employees by implementing a culture of continuous learning and skill development.

 

Michelle Strickland
CRCM, Co-President/Managing Partner | Thomas Compliance Associates

Michelle Strickland brings a wealth of commercial, consumer and residential loan compliance to her position at TCA, Thomas Compliance Associates, Inc.

Like many now senior compliance officers, Ms. Strickland began her banking career on the teller line, but her early career also included consumer, residential and secondary market loan processing. Her next step up was as a systems administrator for six bank branches; Ms. Strickland’s responsibilities included customizing the bank’s loan origination systems.

Ms. Strickland’s most recent experience, at a large Indiana bank, included responsibility for three operational areas: loan servicing; commercial loan processing and documentation; and residential and consumer loan processing and documentation. Her duties included the preparation of Risk Assessments on loan operations functional areas, vendor relationships, pipeline reports and, of course, regulatory compliance. Ms. Strickland joined TCA in early 2014.

Chinyere Watson
Third-Party Risk Expert | Ncontracts

Chinyere Watson is a seasoned third-party risk professional with extensive experience in regulatory risk management for financial institutions. As the Third-Party Risk Expert for Ncontracts, she specializes in ensuring that products comply with the latest regulatory requirements, providing strategic advice on compliance and effectiveness. Chinyere is adept at managing operational risks, a crucial aspect of overseeing third-party services, and excels in identifying, assessing, and mitigating risks associated with vendor relationships. With over 15 years of experience, Chinyere has built a distinguished career at major institutions including Bank of America, Stewart Title, and USAA. Her expertise includes managing complex international vendor relationships, designing effective policies, and leading the Vendor Management Office (VMO). At these organizations, she developed and implemented robust risk management frameworks and operational controls, enhancing organizational resilience. Highly regarded for her strategic thinking, meticulous attention to detail, and capability to lead comprehensive risk and compliance initiatives, Chinyere Watson is a respected leader in the field of third-party risk management.

Niki White
Chief Growth Officer | SRA Watchtower

Niki is the Chief Growth Officer for SRA Watchtower and has over 20 years experience in Enterprise Risk Management, Capital Management, Audit and Tax. Prior to SRA Watchtower, Ms. White was the SVP Chief Risk Officer and Controller for First Capital Bank where she led the implementation of ERM and Capital Planning, updating of the COSO framework, and enhancement of the internal audit program to align with the ERM risk structure. She led the expansion of the ALCO Committee reporting and training, and oversaw the management of interest rate risk and liquidity as enhanced forecasting and analysis. Prior to First Capital, she was an Audit Manager for Yount Hyde & Barbour where she supported clients through the development and execution of risk and audit strategies. Prior to Yount Hyde, she was a Tax Associate for PricewaterhouseCoopers where she supported clients through corporate tax and multi-state tax issues. Ms. White is a Certified Public Accountant and earned a Bachelor of Science in Accounting at Pennsylvania State University. She also earned a Certificate in Leadership from University of Virginia, Darden Executive Education Program and is a member of the American Institute of Certified Public Accountants.

Bruce Whitehurst
President & CEO | Mid-Atlantic Bankers Association & Virginia Bankers Association

Following a 10-year career in retail and commercial banking, Bruce joined the Virginia Bankers Association in 1993, its 100th anniversary year. He has served as president and chief executive officer of the association since 2007 and was previously executive vice president. Bruce also serves as president and chief executive officer of the Mid-Atlantic Bankers Association, which was formed in July 2024 to combine the Maryland Bankers Association’s and VBA’s organizations and operations.

While at the VBA, Bruce has worked with member banks in a variety of areas, to include government relations, education and training, financial literacy, and partnering with banks in a number of innovative ways to help them enter new lines of business. He also speaks about and on behalf of the industry on a regular basis.

As a banking industry advocate, Bruce is active at the national level. He served on the American Bankers Association’s Regulatory Reform Task Force during the 2008-2009 financial crisis and served as an ABA Board member and chairman of the Alliance of State Bankers Associations in 2012-2013. He has also served on several other committees and councils at the national level.

Committed to serving his community, Bruce is a director of and has chaired United Methodist Family Services in Richmond, VA and the Virginia Council on Economic Education.

Bruce received his Bachelor of Arts degree from the College of William & Mary, his MBA from the University of Richmond and is a graduate of the Virginia Bankers School of Bank Management.

Megan Wiseman
AVP, Digital Platforms Manager | Chesapeake Bank

Megan Wiseman, CPM, is the Digital Platforms Manager at Chesapeake Bank. Since 2020 she has been instrumental in transforming the bank’s digital landscape, with a particular focus on customer-centric innovation. Megan led the introduction of Chesapeake Bank’s custom built virtual debit card, a mobile wallet-compatible digital experience that won her team the Q2 Circle of Excellence Award for Agility in 2023. Megan’s dedication to innovation and customer experience has created an opportunity for customers to safely enter the next phase in digital banking.

Laura Zannucci
Senior Information Security Consultant | SBS CyberSecurity

Laura Zannucci is a Senior Information Security Consultant at SBS CyberSecurity (SBS), a company dedicated to helping organizations identify and understand cybersecurity risks to make more informed and proactive security decisions. She also serves as the Information Security Officer (ISO) for the company.

Laura maintains her Certified Information Systems Auditor (CISA), Certified Information Systems Manager (CISM), Certified in Risk and Information Systems Control (CRISC), and Certified DataPrivacy Security Engineer (CDPSE) certifications. She received her Bachelor of Science in Business Administration from the University of Tennessee at Chattanooga and is a graduate of the Southeastern School of Banking.

Laura has been involved in the financial services industry since 1993, serving in a variety of roles, including Information Security Officer, Internal Auditor, and Deposit and Loan Operations Manager. She joined the SBS team in 2015 with an extensive background in information security practices in banking.

Hotel Information

Williamsburg Lodge
310 S England St
Williamsburg, VA 23185

Credit Information

2025 Connect|Protect CPE Credit Template
2025 Connect|Protect SHRM

American Bankers Association (ABA) Professional Credits

American Bankers Association (ABA) Professional Certifications has approved Connect|Protect Experience 2025 for:

10 CRCM, 8.75 CERP, 3.75 CFMP, 2.5 CTFA, 2.5 CAFP credit. APPROVED NON-ABA CE search for training will appear as: Virginia Bankers Association | Connect|Protect Experience 2025

*Approved program may take up to 7 days after approval to appear in CE Search

The following 2025 Connect|Protect Experience sessions carry ABA Professional Credits:

• Banking in the Age of Generative AI 1.25 CERP
• Check Fraud and Robbery 1.25 CRCM, CERP, CAFP
• Check Fraud Today: Landscape, Technology, and Best Practice 1.25 CRCM, CERP, CAFP
• Compliance Issues Challenging Banks 1.25 CRCM, CERP
• From Risk-Averse to Risk-Smart: Strategies for Cultivating a Culture of Risk 1.25 CERP
• Managing Third-Party AI Risk: What You Need to Know Today 1.25 CRCM, CERP
• Marketing Trends 1.25 CFMP
• Save and Responsible Use of AI in Bank Marketing 1.25 CFMP
• Section 1033 – Personal Financial Data Rights 1.25 CRCM
• The Art & Science of Effective Customer Communications 1.25 CFMP
• The End of FFIEC CAT 1.25 CRCM, CERP
• Themes and Trends in Consumer Financial Decision Making 1.25 CTFA
• The Virtual Card Environment, Digital Issuance POV from a Test Bank and Virtual Card Panel 1.25 CRCM
• Virginia Legal Update & Deep Dive on Elder Financial Abuse 1.25 CRCM, CTFA

Attendee Instructions to self report for CE Credit

1. Log into certification record at aba.csod.com  
2. Hover over ADD CE CREDIT select APPROVED NON-ABA CE
3. Enter key word(s) from program title or sponsor name and Select program from search results: Virginia Bankers Association | Connect|Protect Experience 2025
4. Click Request and when page refreshes click Mark Complete
5. Send an email to certifications@aba.com and let them know which sessions you attended so they can adjust your credit totals.

ABA Professional Certifications is dedicated to promoting the highest standards of performance and ethics within the financial services industry. This statement is not an indorsement of this program or its sponsor.

Thank You to Our Sponsors!

 

ABM AI
Abby Hanson, Vice President, Microsoft and AI
abby.hanson@abmow.com | (701) 367-3795
http://abmnow.com

ABM AI is a cutting-edge IT firm specializing in Microsoft Modern Work and Artificial Intelligence. Their mission is to empower organizations by leveraging the latest advancements in digital workplace solutions, AI-driven insights, and automation to enhance productivity, security, and operational efficiency. ABM AI is employee-owned, ensuring exceptional service and a vested interest in the company’s success. They focus on cloud, security, and data governance to prepare customers for the Era of AI responsibly and ethically. 

 

 

Allure Security
Wayd Davis, Sales Manager
wdavis@alluresecurity.com | (417) 833-7696
alluresecurity.com

Allure Security provides online brand protection as a service, making it simple for companies to protect their customers and themselves from brand impersonations across all corners of the internet. They analyze 10s of millions of digital assets daily, including domains, social media profiles, social media posts, search engine results, and mobile application marketplaces. Within minutes, they quickly identify online impersonators and deploy their patented multi-level response, minimizing the impact on businesses, customers, and brands.

 

Arctic Wolf
Anna Connelly, Account Representative
anna.connelly@arcticwolf.com | (888) 272-8429
Juan Velasquez, Enterprise Account Executive for Virginia
juan.velasquez@arcticwolf.com | (804) 774-5486
https://arcticwolf.com

Arctic Wolf offers a comprehensive suite of security operations solutions that span the entire security operations framework. As the backbone of one of the largest commercial security operations centers (SOCs) in the world, the Aurora Platform, powered by Alpha AI, delivers game-changing noise reduction that transforms thousands of daily alerts into a single actionable ticket for most customers. They are engineered to deliver scalable and automated threat detection, response, and remediation capabilities to organizations around the world.

 

Bank Design & Equipment aka BD&E
Jeffrey Micklege, VP, Director
jmicklege@bankdesign.net | (202) 999-8558
www.bankdesign.net

Founded in 1987, BD&E is a trusted leader for banking equipment and financial technology needs. They specialize in top-quality sales, service, design and installation for community financial institutions of all sizes across the Mid-Atlantic region. They are proud to be headquartered in Waynesboro, Virginia and to have a team of 40+ dedicated employees. Waynesboro’s small-town charm and friendliness is reflected in their customer-first mentality and world-class approach to service excellence. They know that it can be hard to keep up with the latest consumer trends, financial technologies, and services. That’s why they deliver end-to-end solutions based on your business’s unique goals, needs, and budget. BD&E is only as strong as their clients and they strive to ensure your financial institution thrives in our rapidly changing world.

 

Banzai
Jake Finlinson, VP Sales
jake@banzai.org | (214) 417-9426
banzai.org

Banzai is a Premier Financial Literacy content provider for banks. Banzai has all the marketing tools that you need to create engaging, unique, high-quality content for your website and to partner with community organizations, non profits, schools, and social media. 
VBA Endorsed Provider

 

Brown, Edwards & Company
Jennifer Theimer, Director
jtheimer@becpas.com | (540) 345-0936
https://becpas.com/industries/community-banking/

Brown Edwards has the expertise to help your institution improve procedures, manage risks, avoid regulatory pitfalls, and improve earnings. In the world of community banking and digital technology, institutions have to reimagine outdated practices, evaluate competitive models and support innovation to meet heightened expectations from consumers, businesses, and investors. As your trusted business advisor, it is their job to be by your side every step of the way. They help more than 60 community banks to pursue digital innovation, and stay competitive.

 

Compliance Alliance
Membership Development Team
info@compliancealliance.com | (888) 353-3933
www.compliancealliance.com

An expertly-staffed hotline, federal regulatory tools, policies and procedures, and unlimited reviews for small-to-medium community banks across the U.S. — the only all-inclusive banking compliance advisory. C/A’s nearly 1700 products and tools support 48 separate bank compliance areas –an unlimited-access Bank Compliance Library – conforms to the most recently published federal banking rules and regulations. Whether you are building institutional exam-readiness or a bank compliance program, C/A has all the resources, access, and availability for one membership subscription. Co-owned by the Virginia Bankers Association and 28 other state bankers associations across the country. To learn more about C/A’s new Virtual Compliance Officer service, call (833) 683-0701.
VBA Endorsed Provider

 

Convergint
Jeff Trimble, Account Executive
jeffrey.trimble@convergint.com | (804) 564-1372
www.convergint.com

Convergint is a service organization that provides solutions to financial institutions in three key areas: branch automation, electronic security, and physical security.  With factory trained, locally based technicians and consultative sales leaders, they partners with their clients to provide technology solutions that improve branch operations and increase security.  They aim to be their customer’s best service provider.

 

CRS Data
Alwyn Staley, Partner
abstaley@crsdata.com | (800) 374-7488 ext 150
www.crsdata.com

For over 30 years, CRS Data has been dedicated to delivering powerful, accurate property data backed by superior customer service. Their Financial Suite product is tailored made for financial institutions. Offering public tax records, sales and mortgage histories, property comparables, warranty deeds, interactive GIS plat maps, area demographics. CRS helps banks manage their commercial loan portfolio generate non-interest income and manage risk. They offer the power of clear and current property information to help you generate income and make sound decisions.

 

Dominion Payroll Services
Amanda Beck, Bank and CPA Program Sales Manager
abeck@dominionpayroll.com | (540) 676-2656
https://dominionpayroll.com/

They are a full service payroll and HR company that specializes in setting their clients up for success by providing the tools and resources needed to manage their greatest investment. 

 

HC3
Billy Hicks, Business Development Manager
bhicks@hc3.io | (540) 520-6725
https://hc3.io/

HC3 is a proven statement provider serving 350+ financial institutions. Their top priority is ensuring your success through their statement design, digital delivery, and mail delivery.

 

Mercantile Processing Inc.
Kyle Morgan, CEO
kmorgan@mpiprocessing.com | (877) 508-2831 ex 100
mpiprocessing.com

Mercantile Processing Inc. (MPI) has been a trusted payments provider since 2006, offering 19 years of expertise in creating mutually beneficial partnerships. With local representation, a robust tech stack, real-time account updates, and in-house service, MPI delivers comprehensive business solutions, including Credit Card Processing, Payroll, Gift Cards, Paper Programs, POS, and Mobile Payments. They collaborate closely with financial institutions to introduce innovative business banking solutions, helping align deposit and lending goals for growth.
MBA Preferred Provider

 

Ncontracts
Michael Harrison, Account Executive
Michael.harrison@ncontracts.com | (703) 626-8894
www.ncontracts.com

Founded in 2009 by financial institution regulatory attorneys, Ncontracts works with 4,000 financial institutions in all 50 states to manage risk and compliance. Their fully integrated solutions cover the lifecycle of compliance and risk management, backed by expert services and unlimited support. They provide efficient, cost-effective compliance and risk management, to give your organization a strategic advantage.
VBA Endorsed Provider

 

PWCampbell
Marshall Jett, Vice President
marshall.jett@pwcampbell.com | (412) 737-2508
www.pwcampbell.com

PWCampbell is a full-service provider of design-build services, branded environments, technology solutions, and consulting to the financial industry. Their Complete Facility SolutionSM reflects their dedication to delivering all-encompassing services needed to create a dynamic retail environment—from data-driven facilities planning to quality-assured project completion—managed all under one roof. With over 114 years of experience and as a certified Women’s Business Enterprise by the WBENC, they pride themselves on being an industry leader with a team that consistently delivers expertise, passion, and creativity to address their clients’ current needs and future ambitions.
VBA Endorsed Provider

 

QSI
Kris Keefauver, Account Executive
kristopher.keefauver@qsibanking.com | (520) 331-5691
www.qsibanking.com

QSI is NCR’s largest financial partner. They provide turnkey delivery of ATM and ITM solutions, including professional services. They offer custom outsourcing, remote managed services for compliance and marketing, as well as TCRs, video, alarm, and traditional bank equipment. Find out why customers love QSI service!

 

RA Business Solutions – Your Equifax Sales Agent
Amy Cardona, Vice President of Sales
acardona@retailalliance.com | (757) 455-9387
https://rabsolution.com/

RA Business Solutions is the exclusive Equifax Sales Agent for the Mid-Atlantic region. Their client portfolio includes auto dealers, banks, credit unions, finance companies, and real estate companies. The RABS team provides these industries leading edge consumer insights and analytics, as well as complete consumer and commercial credit files.

 

Rivel Banking Research
Melissa Randi, Marketing Director
mrandi@rivel.com | (203) 331-5118
www.rivel.com/banking-research

Standing out against competitors and identifying new market opportunities can be challenging for banks. Annually conducting 250,000 consumer and business interviews, Rivel offers financial institutions invaluable local insight. Their research identifies market brand perceptions and decision drivers, highlighting vulnerabilities for new opportunities among your competitors, all on-demand or highly customized.

 

SBS Cybersecurity
Freddie Martin, Account Executive
freddie.martin@sbscyber.com | (615) 440-6066
www.sbscyber.com

SBS CyberSecurity, LLC (SBS) is a top-rated consulting and audit firm. With over 20 years in the cybersecurity industry, SBS has provided solutions to thousands of regulated organizations across the United States and abroad. They offer dynamic solutions to help you build a proactive risk management program capable of withstanding the daily threats your organization faces. Their services are designed to assist you in making informed cybersecurity decisions to better protect your business.

 

Source4
Bryan Doane, Senior Account Representative
bryan.doane@source4.com 
Dan Counts, Business Development Executive
dan.counts@source4.com
www.source4.com

Source4 has been in business for over 46 years. Source4’s tagline, “integrated business, marketing, and technology solutions” is manifested in Source4’s success, in helping financial clients reduce operational and marketing expenses, grow customer base/loyalty and protect Community Banks’ customers from identity theft and fraud. Source4’s 4 programs are:  • IMAGE – E-Procurement and Company Store Portal • Content on Demand – Marketing
Template Portal • Gen-Gold – Lifestyle and Rewards Portal • Ultimate ID Plus – Identity
Theft/Fraud Portal

 

SQN Banking Systems
John Ravita, Director, Business Development
jravita@sqnbankingsystems.com | (609) 447-8121
www.sqnbankingsystems.com

SQN Banking Systems is a leading worldwide provider of fraud detection solutions for the financial industry. SQN offers real-time fraud analysis, exception item processing, cross-channel transaction analysis, check fraud detection, automated signature verification, AML Life module for AML solutions, and safe deposit box management. SQN’s modular applications give flexible, cost-effective fraud protection for your financial institution.

 

TCA
Michelle Strickland, Co-President/Managing Partner
m_strickland@tcaregs.com | (219) 707-7725
www.tcaregs.com

Founded in 1991, TCA Compliance has been helping banks find the ideal strategy to address their compliance obligations efficiently, calmly, and cost effectively. As former bankers, TCA’s certified compliance professionals help financial institutions of all sizes make sense of the every changing regulatory landscape.
VBA Endorsed Provider

 

Vericast
Carroll Lynn Downs, Account Executive
Carrolllynn.downs@vericast.com | (210) 697-1221
www.vericast.com

Vericast, formerly Harland Clarke, is the FI marketing performance partner. They help financial institutions drive growth, improve efficiency, increase engagement and navigate change through the power of data, technology and people. Thousands of financial institutions look to Vericast and their 150 years of financial services expertise to help them achieve more.
VBA Endorsed Provider

 

Verint
Michael Levin, Regional Sales Manager
mike.levin@verint.com | (410) 279-5816
www.verint.com

They are the leading provider of Fraud Prevention Solutions for Financial Institutions. They have over two decades of experience serving over 3,000 banks and credit unions. And, 8 out of the top 10 U.S. banks have deployed Verint Fraud and Security Solutions.

 

Works24
Philip Edwards, 
pedwards@works24.com | (919) 422-7232
www.works24.com

Founded in 1995 as Bank OnHold, Works24 provides Onhold Messaging, Digital Signage, and Overhead Music to thousands of businesses nationwide. Rebranded in 2010, they deliver innovative, user-friendly solutions with exceptional customer care, combining decades of expertise with cutting-edge technology to enhance customer engagement and elevate businesses across various industries.

 

YHB
Bryan Newlin, Principal
bryan.newlin@yhbcpa.com | (540) 662-3417
yhbcpa.com

At YHB, they are passionate about finding custom solutions to help you thrive. As a leading CPA and advisory firm, they work with some of the most innovative and passionate leaders and organizations across the region. YHB’s Risk Advisory Services Team includes Certified Information Technology Professionals (CITPs) and Certified Information Systems Auditors (CISAs), as well as CPAs. All team members are focused on auditing, testing and consulting on internal controls and information technology systems for clients. They have extensive experience in working with both public and private businesses.

 

Questions? Contact Amy Binns.