Virtual 3-Part Leadership Series

Conference/Seminar/School Gail Queen

Virtual Series Information

Session 1
The Gift of Feedback | April 18, 2024

Feedback can help individuals understand what they are doing well and where they need to improve, allowing them to focus on specific areas and make progress. In this session you will learn a framework for giving feedback and tips to help your feedback make a positive impact.

“The survey says…” When asked if they receive enough consistent and beneficial feedback form their supervisors, 85% of those surveyed say no. When asked if they provide enough consistent and beneficial feedback to their direct reports, 75% say no. Feedback is a gift when it helps individuals understand what they are doing well and where they need to improve. Feedback allows people to focus on specific areas and make progress.

What you will learn:

  • The benefits of receiving feedback
  • The difference in affirming and adjusting feedback.
  • To use a feedback framework
  • An overview of Radical Candor
  • The role of the leader in receiving feedback
  • To give back anything masquerading as “feedback”

Target Audience:  Anyone who wants to help people improve behavior and performance.

Session 2
supporting employees through change – An opportunity for growth & innovation
August 26, 2024

Navigating change can be a challenging process for employees. As a leader or manager there are several steps you can take to support your employees during times of change.

In this session you will:

  • Identify the mindset shift required to embrace change
  • Recognize the need to communicate openly and transparently
  • Gain tips for creating a supportive environment
  • Highlight change as an opportunity for growth and innovation
  • Explore change implementation strategies
  • Begin to create a communication strategy that supports individuals through change

Target Audience:  Leaders and managers who want to manage expectations, reduce uncertainty, and gain buy-in during change.

Session 3
Active listening unlocked: a game-changer for bank leaders | December 10, 2024

Step into the world of active listening with our interactive, 90-minute webinar, specifically designed for bank supervisors. This session is your gateway to mastering communication in a fast-paced financial environment. Through engaging exercises and relatable scenarios used in breakout rooms, we’ll explore how active listening can transform your day-to-day interactions and decision-making. Join us to unlock your potential as a bank supervisor and lead with confidence and empathy.

In this session you will:

  • Identify and list the key principles of active listening, including its role in effective communication and conflict resolution in a banking context.
  • Explain the differences between active listening and passive hearing, using examples relevant to banking supervision scenarios.
  • Demonstrate the use of active listening techniques, such as paraphrasing and open-ended questions, in simulated onversations.
  • Analyze a variety of scenarios to identify instances where active listening can improve team dynamics and decision-making processes.
  • Describe the impact of active listening on team morale and conflict resolution, using real or hypothetical examples from the banking sector.
  • Implement active listening strategies to provide constructive feedback and guidance in common supervisory interactions, focusing on enhancing clarity and mutual understanding.

Target Audience:  Leaders who want to improve relationships and effectiveness by mastering active listening techniques.

Speaker Information

Karen Butcher says her vast career experience prepared her for the roles of Head Coach and Pivotal People Trainer at InterAction Training. Her work diversity includes High School Home Economics Teacher, 4-H Youth Agent, Mary Kay Sales Director, Training Manager at the Kentucky League of Cities and Director of Training at Whitaker Bank Corporation of Kentucky. She considers earning the Certified Bank Training Professional credential in 2016, one of her top career achievements.

From her time in the trenches, she has seen the need for a new leadership philosophy where leaders hold themselves and their teams accountable and let go of outdated practices.

Karen is a faith-filled woman who is courageous, resilient, and compassionate. She and her husband Gene are parents to five sons, two daughters-in-love, and grandparents to three-year-old Teddy. They live in Stamping Ground, KY where they raise sheep, chickens, and vegetables.

Registration Information

Registration Fees Member Non-Members
Individual $395 $895
License Login-In (Watch Party) $2,200 $2,700

Register Now!

Session Recordings

Session recordings will be available on for 60 days after each session.

Sponsorship Opportunities

Contact Amy Binns for more information.