Virtual Compliance School (Hosted by: Virginia and North Carolina Bankers Associations)
Lending & Deposit Tracks Available!

Conference/Seminar/School Gail Queen

Virtual Compliance School consists of two tracks, Lending and Deposits, and is designed for entry-mid level compliance personnel. 

In 2024, the VBA and NCBA will join together to host the virtual school with a five day Lending track and a two day Deposits track.   

Compliance School Dates

The sessions will be spaced out to allow participants to take the regulations presented and go back, examine their bank’s policies and procedures and practice some “real world” application.  

Lending Track (4 hours each day)
  • May 21, 2024
  • May 23, 2024
  • May 28, 2024
  • May 29, 2024
  • May 31, 2024
Deposits Track (4 hours each day)
  • June 10, 2024
  • June 12, 2024

Lending Track

Part 1

Consumer loan product regulations are more complex and detailed than ever with more significant changes and guidance becoming effective at regular intervals. With greater scrutiny comes higher risk of noncompliance and the likelihood of enforcement action and/or civil money penalties. This program offers a comprehensive discussion of consumer compliance regulations and effective assessment methods. Lenders and compliance officers will be better prepared to effectively audit, train, and manage the bank’s compliance lending requirements.

Reg B: Equal Credit Opportunity Act

  • Equal treatment and fair lending considerations
  • Application stages: inquiries, incompletes, withdrawals, denials, and approvals
  • Collection of government monitoring information
  • Adverse action rules and business loan denial options
  • New requirements for providing copies of appraisals and evaluations.

Fair Credit Reporting Act

  • Permissible purpose
  • Requirements of users of consumer reports• Duties of furnishers of information to a CRA
  • Requirements relating to identity theft.

Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)

  • The FTC Act/Dodd-Frank Act
  • Standards for determining what is unfair, deceptive or abusive.
  • Deceptive acts and practices
  • Abusive acts or practices
  • Managing risks

Flood Disaster Protection Act

  • Flood insurance eligibility and determination
  • Private Policy requirements and challenges
  • Required notification and acknowledgment.
  • Insurance and escrow requirements
  • Force placed insurance, penalties and liabilities.
  • What examiners look for in a flood exam.

Reg C: Home Mortgage Disclosure Act (HMDA)

  • Requirements, responsibility and reporting
  • Loan application register
  • Setting HMDA audit sampling sizes
  • Discuss common violations.
  • Discuss expanded data field.

At the conclusion of Part 1, participants should be able to:

  • Differentiate between an application and an inquiry for disclosure purposes, describe the eights stages of an application and identify the latest fair lending issues
  • Understand key regulatory provisions of lending rules such as furnishing adverse action notices and FACTA disclosure requirements
  • Calculate flood insurance coverage for residential, commercial and condos using replacement cost value rules
  • Complete a HMDA report and understand the coding rules to determine what transactions are HMDA reportable

Part 2

Part 2 focuses on the numerous and nuanced requirements for Regulation Z and RESPA. The comprehensive discussion sets the table for Part 3 and Truth in Lending/RESPA integrated disclosures.

Reg Z: Truth in Lending Act

  • Coverage and exemptions
  • Finance charges, annual percentage rate and amount financed
  • Adjustable-rate mortgage (ARM) disclosures
  • Mortgage transfer disclosure
  • Right of rescission
  • Higher-priced mortgage loans
  • Homeownership counseling
  • Ability-to-Repay / Qualified Mortgage rules

Reg X: Real Estate Settlement Procedures Act (RESPA)

  • Homeownership counseling
  • General disclosure requirements
  • Restriction of fees
  • Escrow accounts
  • Mortgage servicing and error resolution procedures
  • Early intervention requirements, continuity of contact, and loss mitigation procedures

At the conclusion of Part 2, participants should be able to:

  • Describe the Ability-to-Repay and QM rules
  • Understand the QM exemption rules
  • Identify finance and prepaid charges, calculations, APR tolerances and payment streams on Truth in Lending disclosures
  • Recognize when kickback provisions expose the bank to penalties, calculate the initial escrow statement and perform an ongoing annual accounting adjustment when there is a funding surplus, shortage or deficit

Part 3

Part 3 continues discussion on mortgage lending regulatory requirements. Current information is essential for managing an effective compliance program.

Homeowners Protection Act (PMI)

  • Coverage
  • Cancellation and termination
  • Disclosure requirements
  • Civil liabilities

Reg Z: TILA-RESPA Integrated Disclosures

  • Loan estimate
  • Closing disclosure
  • Tolerances

Military Lending Act

  • Coverage
  • Lending limitations / Prohibited practices
  • MAPR calculation
  • Disclosure requirements

At the conclusion of Part 3, participants should be able to:

  • Understand the PMI requirements.
  • Review new loan estimate and closing disclosures.
  • Describe the three tolerance thresholds and applicable fees for each.
  • Understand the coverage, scope, and requirements for compliance with the Military Lending Act provisions.

Deposits Track

Consumer deposit products, services and delivery methods have changed dramatically due to the Dodd-Frank Act. Regulatory amendments and new interpretations have created an extremely complex deposit environment. This program provides a comprehensive discussion on critical deposit account rules and discusses the implications of UDAAP and the subjectivity of enforcement. Compliance officers and personal bankers will be better prepared to identify solutions in the deposit account front-line sales and operations areas.

Reg D: NOW Eligibility and Reserve Requirements

  • Repeal of the withdrawal restrictions on savings and money market accounts
  • Regulatory minimum and your bank’s early withdrawal penalty
  • What are the reserve requirement rules? How do they impact compliance?
  • Interest-bearing DDA vs. NOW accounts – they’re not quite the same.
  • Interest premium rules – Do they still matter?

Reg E: Electronic Funds Transfer Act

  • Disclosures and notices
  • Resolving error claims
  • Electronic check conversion
  • Customer education
  • Remote deposit capture
  • Mobile banking
  • Foreign remittance rules
  • Payroll card and gift card rules
  • Examination trends and frequent findings
  • Overdraft Opt-ins

Reg CC: Expedited Funds Availability Act

  • Disclosures and notices
  • Implications of item posting order.
  • Common hold notice errors
  • Check 21
  • Remotely Created Checks

Reg P: Privacy and Information Sharing “Opt Outs”

  • Reg P rules
  • Model form (01/01/11)
  • Connection with FCRA sharing
  • Do not market/Do not solicit policies.
  • New CFPB annual disclosure rules

Reg S: Right to Financial Privacy

  • Government information requests
  • Reimbursement

Fair Credit Reporting Act/ID Theft “Red Flags”

  • Address discrepancies
  • Credit report alerts
  • Other “red flags”
  • Affiliate marketing
  • Annual report

Reg DD: Truth in Savings Accounts (TISA)

  • Disclosures and notices
  • Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)
  • The higher-risk parts of the rules (e.g., inconsistent terminology, products/terms changes)
  • Advertising compliance
  • Common disclosure errors
  • Courtesy Overdraft Programs

At the conclusion of this program, participants should be able to:

  • Identify the information that must be disclosed to deposit account customers.
  • Recognize compliance solutions that can enhance sales and operations processes.
  • Identify and correct deficiencies that might exist in deposit account disclosures.
  • Understand Truth in Savings (Reg DD) rules.
  • Understand latest enforcement trends for TISA/Reg DD including UDAAP.
  • Demonstrate knowledge of the details and bank-wide impact of selected rules.


TCA’s seasoned Team of Presenters have worked together for several years presenting our Regulatory Compliance School Program. Each of the sessions will include at least two instructors – because we have found that is A Better Way to ensure the material stays fresh and provide multiple perspectives on an issue. This is something we strongly believe in based on our extensive experience presenting this volume and type of material.

Brian J. Crow, CAMS | Managing Partner/Co-President

Brian’s passion for skill in protecting bank assets from fraud and compliance losses have earned him the nickname, “Security Evangelist.”

In addition to developing and guiding the strategic vision for TCA, Brian delivers focused education support to clients and helps them manage TCA’s suite of consulting, audit, and training services. He’s a nationally recognized expert on BSA/AML and deposit compliance and is a regular speaker at the annual BSA/AML Top Gun Conference. As an education consultant for the Glia Group BOL Learning Connect program, Brian conducts webinars on topics such as VISA/Mastercard chargeback, debit card compliance and fraud prevention. For this work he was recognized as a Bankers Online Guru in 2011.

Michelle Strickland, CRCM | Managing Partner /Co-President

Michelle Strickland brings a wealth of commercial, consumer and residential loan compliance to her position at TCA, Thomas Compliance Associates, Inc. Like many now senior compliance officers, Ms. Strickland began her banking career on the teller line, but her early career also included consumer, residential and secondary market loan processing. Her next step up was as a systems administrator for six bank branches; Ms. Strickland’s responsibilities included customizing the bank’s loan origination systems.

Ms. Strickland’s most recent experience, at a large Indiana bank, included responsibility for three operational areas: loan servicing; commercial loan processing and documentation; and residential and consumer loan processing and documentation. Her duties included the preparation of Risk Assessments on loan operations functional areas, vendor relationships, pipeline reports and, of course, regulatory compliance. Ms. Strickland joined TCA in early 2014.

Brenda Payne, CRCM, CCBIA | Director of East Coast Operations

Banking experience that includes senior compliance and risk management responsibilities, the blending of regulatory compliance and security functions of three merged banks at a multi-state banking organization, and management of deposit operations at a unit of the resulting entity gave Brenda Payne important management knowledge and awareness when she joined the TCA staff.

Ms. Payne has been a highly effective Senior Compliance and Risk Management Officer during her banking career. In addition to compliance, Ms. Payne’s responsibilities have included planning and budgeting, online banking ACH, Wire and Remote Capture, bank security, development of a centralized Call Center, and technology solution upgrades.

Ms. Payne holds the American Bankers Association Certified Regulatory Compliance Management (CRCM) certification and the Independent Community Bankers Association Certified Community Bank Independent Auditor (CCBIA) Certification.

Margaret Dolinger, CRCM | Compliance Consultant & Fair Lending Specialist

A veteran Virginia banker whose compliance focus centers on the loan side and the many components of Fair Lending, Margaret Dolinger’s ability to analyze credit data, operational processes, branch performance and support fraud investigation research positions her strategically well in the TCA compliance support spectrum.

Margaret calls Charlottesville, Virginia home and primarily assists TCA client banks in the Mid‐Atlantic states, although her extensive banking credentials have led to TCA compliance assignments throughout the country.

Prior to joining TCA in 2015, Ms. Dolinger was a Senior Auditor I at Union Bank & Trust, in Ruther Glen, VA. Earlier she held a similar position at Virginia Financial Group, which became StellarOne Bank and was acquired in 2014 by Union Bankshares Corp., the Richmond, VA‐based holding company for Union Bank & Trust.

Ms. Dolinger also has held credit analyst, mortgage quality control and escrow positions – all with a Fair Lending overtone – at banks, mortgage companies and title companies in Virginia.

Ms. Dolinger received her CRCM (Certified Regulatory Compliance Manager) certification in 2014. Subject matter expert in Fair Lending laws and Community Reinvestment Act, Ms. Dolinger enjoys assisting banks in seeking opportunities in outreach efforts to fulfill community credit needs.

Monique Reyna, CRCM | Compliance Consultant

Monique Reyna brings a wealth of knowledge and experience to TCA’s impressive team of compliance professionals. Along with over 25 years of experience in lending operations, she has earned both a B.A. in Organizational Management and a master’s in business administration. Ms. Reyna’s experience in virtually every aspect of lending uniquely qualifies her in her role with TCA. She began her career at Freddie Mac as an administrative assistant, and shortly thereafter began working on seller/servicer audits. During her early career, she held positions in every area of lending including processing, underwriting, closing, post-closing and servicing.

For 14 years prior to joining TCA, she served as both a Vice President and Senior Vice President of Lending, supervising both loan origination and servicing. Ms. Reyna was responsible for regulatory compliance within the lending department. In this capacity, she developed bank policies and procedures, conducted internal compliance reviews for new loan originations and loan servicing, reviewed the year-end HMDA LAR for accuracy, and provided staff training. Ms. Reyna joined TCA in May 2016.

Registration Fees & Information

Registration Options Member Non-Member
Lending Track ONLY $625 $1,110
Deposits Track ONLY $350 $850
Full Compliance School (Lending & Deposits Tracks) $895 $1,395

VBA Members should click below to register.

Register Now!

NCBA members should click here to register.

All cancellations will be charged a $25.00 administrative fee. Cancellations received less than 72 business hours before the program will be charged a $75.00 administrative fee plus any additional fees associated with the training. Substitutions are allowed prior to the beginning of course.

Special Needs & Americans with Disabilities Notice

If you have special needs that may affect your participation in this event, please contact Gail Queen to discuss accommodations.


Contact Amy Binns for information.