Resources for Returning to Normal Operations
With attention now shifting to how organizations will safely reopen as pandemic-related restrictions begin to ease, the VBA will provide resources on this page for returning to normal operations.
Return to Normal Operations Survey Results
VBA RTNO Survey
We are pleased to share the results of our Return to Normal Operations Survey. Thank you to the 56 banks that participated.
Through this survey, we gathered information on how Virginia banks are working to restore normal business operations and how they will approach reopening offices and other facilities, employee health screenings and travel policies, among other things.
- Please click here for a high level overview.
- Please click here for the aggregate summary report with all the results.
ABA Survey Examines Bank Plans for Return to Offices, Facilities
As states and localities begin the process of easing stay-at-home orders in the wake of the coronavirus pandemic, about seven in 10 banks expect to phase their workforces back into offices within the next 30 to 60 days, according to a recent ABA survey now available to association members. An additional 11 percent said they expected to do so within the next 90 days. With 426 banks of all sizes responding, the survey provides additional detailed information on banks’ phasing of return plans, facility management, health screening policies, provision of protective and hygienic equipment, support for remote workers and business travel considerations. Read the survey report (ABA login required).
Governor Ralph Northam signed Executive Order Sixty-Five and presented the second phase of the “Forward Virginia” plan to continue safely and gradually easing public health restrictions while containing the spread of COVID-19. The Governor also amended Executive Order Sixty-One directing Northern Virginia and the City of Richmond to remain in Phase One. Read more here.
Governor Northam’s Executive Order requiring the use of face coverings while inside buildings can be found here. Banks fall under the essential brick and mortar retail definition, so it applies to banks starting Friday, May 29 for all customers and any customer-facing employee. Governor Northam also extended the state of emergency indefinitely in the amended Executive Order.
- Safer at Home: Phase Two Guidelines for All Business Sectors
- Safer at Home: Phase One Guidelines for All Business Sectors
- Forward Virginia: A Blueprint for Easing Public Health Restrictions
Council of State Governments
The Council of State Governments has provided additional guidance for businesses opening after COVID-19. View the document.
provides a free, customizable tool that can help guide banks’ planning. The matrix includes a comprehensive list of potential mitigation measures banks may take and lists any general federal guidance that applies to each reopening factor.
Click here for their Guidance on Preparing Workplaces for COVID-19. This guidance is not a standard or regulation, and it creates no new legal obligations. It contains recommendations as well as descriptions of mandatory safety and health standards. The recommendations are advisory in nature, informational in content, and are intended to assist employers in providing a safe and healthful workplace. The Occupational Safety and Health Act requires employers to comply with safety and health standards and regulations promulgated by OSHA or by a state with an OSHA-approved state plan. In addition, the Act’s General Duty Clause, Section 5(a)(1), requires employers to provide their employees with a workplace free from recognized hazards likely to cause death or serious physical harm.
EEOC Q&A on Testing Employees Prior to Returning to Work
As businesses begin preparing for the eventual reopening of their workplaces, the Equal Employment Opportunity Commission yesterday issued an FAQ clarifying that employers may take steps to determine if employees entering the workplace have COVID-19, including administering COVID-19 testing to employees before they enter the workplace.
The EEOC also stated that employers should ensure that the tests are accurate and reliable. The EEOC reiterated that employers should still require to the greatest extent possible that employees observe infection control practices (such as social distancing, regular hand washing and other measures) in the workplace to prevent transmission of COVID-19.
Centers for Disease Control and Prevention (CDC)
The Centers for Disease Control and Prevention has posted webpages for bank employers and employees with tips for protecting staff and slowing the spread of COVID-19. The tips for bank employers—which reflect input from ABA staff experts—include creating a COVID-19 workplace health and safety plan, conducting a hazard assessment and developing hazard controls.
VBA Post-COVID Roundtable
Retail Banking Post-COVID Roundtable Discussion
In June, VBA was joined by industry partners, Haberfeld, Harland Clarke, PWCampbell and Q2, for an insightful roundtable discussion on best practices, takeaways and considerations as banks prepare to return to normal operations in a post-COVID world. For a recording of this session, click here and use password vbaretail620!. Feel free to also reach out to these partners with any additional questions – click here for their contact information.
Webinars & Podcasts
Compliance Alliance Webinar – Reopening Your Branches: Protocols
Associate General Counsel Elizabeth K. Madlem discusses the course of action financial institutions should be taking when reopening your branches, including procedure development, escalation planning, knowing-your-customer protocols, cleaning schedules and more in this pre-recorded session.
Please note the discussion around dealing with customers with masks takes place around the 19 minute mark.
Click here for the free webinar link.
Return to Normal Operations: A Discussion with Treasury and Homeland Security Key Officials
Treasury Deputy Assistant Secretary Dave Lacquement, Homeland Security Associate Director Sue Armstrong and ABA SVP Paul Benda discussed how the government and private sector are working together to provide guidance. Click here for the recording.
Podcast: Answering Banker Questions on Post-COVID-19 ‘Return to Normal’
ABA Banking Journal Podcast caught up with ABA’s Paul Benda to run through several questions on topics such as mask policies for both bank customers and employees; hygiene practices in the branch, including the applicability of OSHA requirements and availability of sanitizing supplies; best practices for bank customers and employees permitted in specific spaces; and temperature checks at the bank entrance and legal requirements around that data. Click here to listen to the podcast.
Weekly VBA Conference Call with RTNO Survey Results
The main speaker for this call was James Ballentine, ABA Executive Vice President of Congressional Relations and Political Affairs. Please skip to minute 43 to see the RTNO Survey Results. Click here for the recording.
Weekly VBA Conference Call on the Topic of Reentry
VBA holds weekly conference calls with VBA bank member presidents/CEOs. Click here to hear a call with Paul Benda, point person at ABA who serves on the DHS Back to Work Group, on the topic of reentry. Mike Hughes, Wells Fargo, and Brandon Lorey, Bank of Clarke County also shared updates from their bank on this topic.
Screening and Temperature Check Information
As we prepare to transition back to an opening of the economy, temperature checks and COVID-19 testing will become more prevalent in the workplace. Click for a presentation from Marsh & McLennan Agency LLC with helpful information and considerations in these areas.
PWCampbell Teller Guards, Floor Graphics, and Branch Screen Messages
VBA Endorsed Provider PWCampbell offers COVID-19 customizable safety solutions for those branches operating by appointment only for their lobbies or for all branches when it’s time to begin re-opening.
Read more on how PWCampbell is adapting to help their partners.
Teller Guards provide safety measures to combat the spread of the virus and protect bank employees and customers. These guards are designed to require very little assembly by the staff, therefore, requiring no outside personnel to be onsite. They are sturdy structures and do not require permanent installation that would leave damage to the work surface. For more information and pricing, contact Kevin Poirot | 412.963.0100 ext. 103.
Floor Graphics can be a great help to promoting social distancing within the branch – both for appointment only operations and for branch re-openings. These floor graphics can be customized to a bank’s branded colors and messaging and come in various shapes. For more information and pricing, contact Kevin Poirot | 412.963.0100 ext. 103.
Branch Screen Messages, for those banks who have screens in their branch locations, can provide an easy NO COST solution to sharing general virus safety measures to bank customers who are coming through the drive-thrus. These pre-designed messages have been developed by PWCampbell and can be easily inserted into whatever platform a bank uses to push out messages to in-branch screens and can easily be branded for each bank. If you’re interested in using one or any combination of images available, please contact Travis Hileman | or 412.963.0100 ext. 382.
Door Decals provide messaging for bank branches to aid them in complying with the national and state standards for social distancing in order to help prevent the spread of the Coronavirus.
Source4’s Pandemic Products and Merchandise Options
Protect your employees and the public with Source4’s new distancing barriers, social distancing solutions, touch-free stylus accessories, reusable forehead thermometers and more. Click here for their merchandise guide.
Articles of Interest
- Reopening Branch Lobbies article by Kevin Kim, Associate General Counsel – Compliance Alliance
- Post-COVID-19 Office Design And Practices – PCBB BID
An article in the ABA Banking Journal examines how banks are beginning to make the transition back to physical offices. The article features insights from ABA SVP Paul Benda on how banks should calibrate their risk mitigation efforts based on state and local guidance and reviews several potential risk mitigation strategies institutions may choose to employ.