With the federal government shutdown currently in effect, banks across the Commonwealth are prepared to help those impacted. Below you will find ways VBA member banks are supporting affected customers.

If you would like to add your bank’s information to this webpage, please email Monica McDearmon. Banks are also encouraged to share information with the American Bankers Association here. 

ATLANTIC UNION BANK

Encouraging federal employees affected by the government shutdown to reach out to their customer care center as soon as possible to discuss potential solutions. Learn more.

TD BANK

• Activated the TD Cares program to help furloughed federal employees, federal contractors, and other TD clients whose federal benefits are impacted by the U.S. government shutdown. Learn more.
• The program features: 
  • Eligible Fees refunded during the U.S. Government Shutdown - Impacted clients may request refunds on certain fees, such as Overdraft Fees, Non-TD ATM Fees, and Monthly Maintenance fees. And if impacted clients need access to the funds in their Certificate of Deposit (CD), the bank will waive the early withdrawal penalty on a CD.
  • Late fee refunds on most TD Bank, N.A. Visa credit cards - Impacted clients who receive late charges on a TD Bank Visa credit card can contact TD Credit Card Assistance by calling the phone number that appears on the back of the card to see what assistance is available.
  • Loan assistance - Impacted clients struggling to make a mortgage, home equity, personal or TD Auto Finance loan payment to TD Bank due to financial hardship caused by the government shutdown should call TD to learn more about opportunities for short-term relief.
  • Commercial and Small business loan assistance - Commercial and Small Business clients who experience a hardship resulting from the government shutdown may be eligible for fee refunds on their loan or line of credit. Clients should contact their relationship manager.