2026 Intern Resources
VBA Internship Program
You will find all 2026 VBA Internship Program materials and resources on this page for use throughout the summer. Please contact Monica McDearmon at 804-363-9347 with questions.
Intern Orientation – May 28, 2026
- 2026 Intern Orientation Agenda
- VBA Leadership Training Continuum
- EBL Contact Information
- Contact information for the presenters is below:
| Name | Organization | |
|---|---|---|
| Amy Mitchem | Chesapeake Bank | amitchem@ches.bank |
| Carla Moore | Virginia Bankers Association | cmoore@vabankers.org |
| Marydith Newman | US Postal Inspection Service | mjnewman@uspis.gov |
| Mike Bruno | US Postal Inspection Service | mjbruno@uspis.gov |
VBA President & CEO Bruce Whitehurst’s contact information:
bruce@vabankers.org
Office: 804-819-4701 | Mobile: 804-241-3223
VBA Certificate of Completion Requirements Overview
Interns participating in the VBA Internship Program will be eligible to receive the Certificate of Completion if they meet the following requirements. Mentors will send all necessary documentation to the VBA no later than August 28.
View the certificate checklist here.
- Complete an American Bankers Association (ABA) online training course OR equivalent online banking industry training. See below for more information on the ABA course options.
- Complete a capstone project and presentation.
- Participate in at least one of the in-person events (Intern Orientation or Mid-Summer Meet-Up) and at least three of the virtual VBA events.
- Involvement in a community support or volunteer opportunity (banks will determine specifics of this based on opportunities throughout the summer).
- Complete the VBA Internship Program self-evaluation.
ABA Online Course Information
Interns are required to complete an American Bankers Association (ABA) online course OR equivalent online banking industry training (must be approved by the VBA) to earn the VBA Certificate of Completion.
View the ABA online training options here.
ABA Login information
For interns completing an ABA online course, the VBA will send login information to the interns after their start date with the bank.
Your login credentials are below. Upon logging in the first time, you will see a message stating that your password has expired and you will be required to select a new password of your choosing. If you ever forget your password, you can use the “Forgot Password” link on the login page. Notice that your username is your bank email address followed by “.vaba”. See below for an example:
Login Page: https://aba.csod.com
Sample Username: msmith@usabank.com.vaba
Temporary Password: Password1234567
Once You have logged in and changed your password, you will be taken to your welcome page. To view your transcript and access your assigned training, select “Learning” from the menu and click “View Your Transcript.” Your transcript contains your assigned training. Click on the action button (open curriculum, launch, etc.) to the right of the course title to access the training.
Access a tour of the ABA online training platform here!
Capstone Project & Presentation
Throughout the summer, interns will complete a capstone project and presentation on a banking industry topic. This project will be due by a date agreed upon by the bank and the intern. Interns can either research one of the topic options listed below or a topic selected by the bank. Mentors will complete the capstone project and presentation rubrics at the conclusion of the project.
- View the capstone project guidelines here.
- View the capstone project rubric here - Mentors will complete at the conclusion of the project and must be submitted with the intern’s Certificate Checklist
- View the capstone project topic options here.
capstone project topic resources
Option 1: Fintech: Disruptor or Partner?
- Podcast: The Fintech Policy Lightning Round
- Podcast: What’s next for bank-fintech collaborations
- Podcast: A cooperative model for fintech innovation
- Article: Banks Get Smart on Fintech
- Artificial Intelligence At-a-Glance
- ABA Fintech Playbook
- Article: A Focus on Fintech During Changing Times
- Article: How Digital Experience Platforms are Transforming Financial Institutions
- Article: What’s AI-Right and AI-Wrong?
- Retail and Operations & Technology Tracks of Pathways to Connect & Protect (see “Additional Learning Opportunities” dropdown below)
- Article: Venmo doesn’t break the top 5 most downloaded P2P payment apps worldwide
- Article: Four Tips for Successful Bank-Fintech Partnerships
- Guide: Conducting Due Diligence on Financial Technology Companies – A Guide for Community Banks
- Article: Examining the Rise of the Fintech ‘Super App’
- Article: Changing Market Conditions will Revolutionize the Fintech Industry
- Article: Fintechs Offer Many Opportunities for Banks. But How Do You Decide?
- Article: The First Considerations in a Bank-Fintech Partnership
- Survey: Bank CEOs prioritize strategic tech for agility, data to fight fraud
Option 2: Ideal Location for a New Bank Branch
- Survey: Pandemic Drove Increase in Mobile Banking, Decline in Branch Traffic
- Article: Powering the Hybrid Bank Workplace
- JPMorgan Chase to open 160 new bank branches in 2026
- ABA survey: Most community banks see growth opportunities in 2026
Option 3: Banks and Social Media: How to Use These Platforms to Engage, Retain and Attract Customers
- Marketing Track of Pathways to Connect & Protect (see “Additional Learning Opportunities” dropdown below)
- Survey: 2020 Social Media Benchmarking Survey for Financial
- Article: The Value of Competitor Social Media Analysis
- Article: The Power of Customer Segmentation Insights
- Article: Understanding (and Using) ChatGPT in Banking
- Article: Brand Slam Award – First United Campaign Inspires 300,000 Acts of Kindness
- Podcast: Bank Names that are Assets, Not Liabilities
- Article: Three Ways to use Social Media to Recruit and Retain Talent
- Article: Time to TikTok?
- Article: Dedham Savings’ Social Media Campaign Aims at Younger Customers
- Marketing Money Podcast: You don’t need a bigger budget — you need a better plan
Option 4: Attracting the Next Generation as Customers and Employees
- Infographic: Career opportunities at America’s banks
- Article: How Gen Z is changing financial services
- Podcast: Building a Career as a Community Banker
- Article: A millennial board makeover
- Article: Brands could lose fickle Gen Zers over poor digital experiences
- Survey: Younger Customers More Likely to Switch Banks for Better Digital Features
- Article: A Data-Driven Approach to Identifying — and Retaining — Top Employees
- Training & HR Tracks of Pathways to Connect & Protect (see “Additional Learning Opportunities” dropdown below)
- Article: Banking for Z Next Generation
- Article: Widening the Talent Pipeline
- Article: What’s the Difference Between Sponsorship & Mentorship?
- Article: Employers Looking for Fresh Grads – Here are Some Things Gen Z Hopes You’ll Offer
- Article: Banks’ Competitive Job Market has Eased, but Retention Remains a Challenge
- Article: AI Recruitment Tools: The Pros and Cons
- Article: Using Data and Analytics to Improve Marketing Effectiveness
- Article: Building the Organization Around Exceptional Talent
- Podcast: How Employee Resource Groups Support Banks’ DEI Strategies
- Survey: AARP Survey Details Generational Differences in Banking Practices, Fraud Experiences
- Article: Gen Z Wants to Work for Purpose-Driven Companies
- Article: Tips for Recruiting the Young Workforce
- Article: How Banks Can Appeal to the Zoomer Generation
- Study: Banks can expand financial advice to drive sustained customer engagement
Option 5: Banks: The Cornerstone of the Community
- Podcast: Giving Thanks for Banks’ Community Commitment
- Podcast: Celebrating Bankers’ Community Commitment
- Website: Virginia Banks’ Economic Impact
- State Economic Impact Map
- On this site, part of the American Bankers Association’s America’s Banks website, you’ll learn how Virginia’s banks are supporting our state’s economy with consumer, business and other loans, how bankers are safely serving their customers and communities, and how banks are providing more than 45,000 people with a rewarding place to work.
- Video: VBA Emerging Bank Leaders Community Engagement Panel
- Article: We Were Economic First Responders
- Article: Pandemic is Bringing Out the Best in Bankers
- Podcast Series: We Were Economic First Responders | ABA Banking Journal
Hear banker stories behind the Paycheck Protection Program in a three-part podcast series - Report: Economic Well-Being of U.S. Households in 2021 (Federal Reserve)
- Website: Secure American Opportunity
- Community Conversations: Keys to Engaging Communities & Driving Inclusive Economic Solutions Guide
- Podcast: Building Trust by Bringing the Bank Into the Workplace
- Article: Bank Community Engagement: Five Imperatives for Bank Leaders
- Article: Research finds finance industry leads in corporate social responsibility
Option 6: The Bank of the Future
- FDIC Podcast: Banking on Innovation
- FDIC Podcast: Reimagining America’s Banking System
- Podcast: Community Banks in the Digital Age
- Article: Improving Digital Journeys So Customers Stay Connected to Your Bank
- 2021 Banking Priorities Executive Report - CSI
- Article: Ensuring the Security of the Digital Banking Experience
- Retail and Operations & Technology Tracks of Pathways to Connect & Protect (see “Additional Learning Opportunities” dropdown below)
- Podcast: A customer advocate inside the bank
- Article: Beyond the Bots: Supporting Your Front-line Teams with Interactive Communications
- Article: Clear Skies with Cloud
- Article: Digital Transformation in Banking is About Experience
- Podcast: Crafting a Sweet Customer Experience
- Article Future Risk and Compliance Professionals May be Just Down the Hall
- Podcast: The Just-Do-It Mindset in Community Bank Innovation
- Article: Quantum Computing and the Future of Bank Tech
- Podcast: Why Community Banking Matters
- Article: Bank Data Strategy: The Key to Unlock Customer Revenue Potential
- Article: Stress Tested
- Bank survey: Most U.S. execs plan to offer embedded finance solutions
- Article: Banks’ digital experience becomes increasingly homogenized, surveys find
- Survey: Bank Customer Satisfaction Rising Despite Uncertain Economy
- Podcast: How consumer deposits drive full relationship banking
- Bank survey finds most small business owners optimistic about future, AI
- Podcast: AI, third-party risk and the future of partner banking
- ABA survey: Most community banks see growth opportunities in 2026
Option 7: Serving the Underbanked and Unbanked
- Learn More About Bank On
- FDIC Podcast: Diversity, Equity and Inclusion
- Podcast: A $4 Billion Bank’s Nationwide Affordable Housing Strategy
- Survey: 2017 FDIC National Survey of Unbanked and Underbanked Households – Executive Summary
- Article: CFSI: Designing High-Quality, Small-Dollar Credit: Insights from CFSI’s Test & Learn Working Group
- PCBB Article: Helping The Underbanked And Unbanked
- PCBB Article: Serving The Underbanked And Unbanked
- Article: A Hand Up with a Down Payment
- Fed Report: Economic Well-Being of US Households in 2020
- Delivering Financial Products and Services to the Unbanked and Underbanked in the United States - Challenges & Opportunities
- Report: 2021 ABA Bank Access Report
- Podcast: How Three Different Banks Championed ‘Bank On’ Certification
- ABA Statement/Report: Banks' Committed to Reducing Number of Unbanked Americans
- Infographic: Expand Banking Access In Your Community with Bank On
- ABA Resources: Learn More About Bank On
- Article: DEI Delivers for Banks
- List: Rural and Underserved Counties List (2022)
- FDIC #GetBanked
- Community Conversations: Keys to Engaging Communities & Driving Inclusive Economic Solutions Guide
- Survey: Unbanked status continues to vary among income, ethnic groups
- Podcast: Pathward’s road to innovation in financial inclusion
- Article: OCC Restructures Office to Promote Financial Inclusion
- Kansas City Fed economist: Bank On may have reduced unbanked rates
- Graphic – Map of Bank On-Certified Accounts
- Fed survey: Unbanked rate little changed in 2025
- Survey: Banks regain status as one of the most trusted institutions
Option 8: New Financial Literacy Opportunities & Engagement Ideas
- Explore the VBA Education Foundation’s financial education programs here.
- Explore the American Bankers Association Foundation’s financial education programs here.
- FDIC Resources
- Article: Filling the Financial Knowledge Gap
- Article: Bank Customers Say Youth Need Financial Education
- Article: The Power of Employee Financial Literacy
- Report: Elder Financial Exploitation on the Rise
- Learn more about VBA Endorsed Provider Banzai!
- Learn more about the one-credit Economics & Personal Finance Course from the VA Department of Education
- 2023 ABA/FBI Elder Financial Exploitation Guide
- Community Conversations: Keys to Engaging Communities & Driving Inclusive Economic Solutions Guide
- Intuit Survey: US High School Students Want Financial Education at School
- Podcast: Building Trust by Bringing the Bank Into the Workplace
- Report: State Hold Laws to Prevent Elder Financial Exploitation
- Article: Three Steps Banks can Take to Reverse the Financial Illiteracy Crisis
- Podcast: Play Ball! Financial Education Home Runs
- Survey: More bank customers are seeking financial advice
- Bringing financial literacy to life for the next generation
- Bank survey: More workers seeking financial wellness resources from employers
Option 9: Artificial Intelligence: Disrupter or Partner?
- Article: Bank Marketing and AI: Here Today, Gone Tomorrow?
- Article: AI Recruitment Tools: The Pros and Cons
- Article: Compliance Meets AI: A Banking Love Story
- Survey: Financial institutions losing millions to AI-powered fraud
- Report: Treasury Department releases report on AI risks in the financial services sector
- Article: Artificial intelligence for banks: Learning benefits, mitigating risk
- Article: Generative artificial intelligence: Threat and solution for financial crime?
- Survey: CEOs See AI as crucial to gain a competitive edge
- Hsu: Banks should enact proper controls at each stage of AI adoption
- Article: AI to Impact More Than Half of Banking Jobs
- Article: Managing the risks around generative AI
- Article: Culture Eats Code for Breakfast: Rethinking AI Strategy for Banks
- Article: FS-ISAC Releases Guidance for Implementing AI Solutions
- Harnessing AI for smarter, stronger compliance
- Survey: Majority of financial institutions deploying generative AI
- Article: Bank marketers double down on AI
- ABA Resource Webpage: Artificial Intelligence
- Article – Three Myths About AI in Banking
- Report: State Department launches bureau to tackle cybersecurity, AI risks
- FSSCC releases additional AI resources for financial institutions
- How AI and personalized guidance can help build credit resilience
- ABA survey: Banks view doing nothing with AI as greatest risk
- AI implications for leadership, culture and operating models in financial services
- ABA DataBank: Workplace use of generative AI
- FS-ISAC releases advisory on hardening cybersecurity from AI
- How AI provides an edge in lending
- Overseeing the AI wave: How banks and boards can move fast — without breaking trust
- Treasury releases first of AI resources
- ABA Fraudcast: How AI is supercharging identity fraud
Option 10: The Rise of Fraud
- Article: Is It Time to Kill the Paper Check?
- Article: Customer Satisfaction with Digital Wallets Continues to Grow as Usage Skyrockets
- Article: ABA, associations: Fighting fraud is a multi-industry, government effort
- FinCEN: Financial institutions reported $27 billion in elder financial exploitation
- Article: ABA, U.S. Postal Inspection Service launch effort to combat check fraud
- Survey: Consumers value fraud protection when seeking financial services
- Article: Fighting bank scammers requires a collaborative effort
- ABA Fraudcast: How Mail Theft Fuels the Check-Fraud Boom
- Survey: More than One in Three Americans Hit by Scams, Fraud in the Past Year
- ABA Fraudcast: Developing a Hybrid Approach to Fighting Check Fraud
- Report: State Hold Laws to Prevent Elder Financial Exploitation
- Article: FS-ISAC releases annual report on financial sector cyber threats
- Article: Fed: One in five Americans victims of financial fraud, scams
- Survey: Most consumers want financial institutions to keep them safe from scams
- Article: Fighting Fraud on the Frontline
- Article: Fraud Watch: The value of a multipronged strategy
- ABA Fraudcast: How the ABA Foundation helps banks protect their customers
- ABA highlights fraud data, polling as FCC considers strengthening numbering policies
- Tech industry giants sign voluntary agreement to fight scams, fraud
- Cybersecurity, fraud top list of risk concerns among bank boards, executives
- From controls to care: a human‑centered fraud policy framework
- ABA Fraudcast: Big tech’s ad business is fueling a scam ecosystem
- AARP survey finds widespread concern about fraud
- Podcast: ABA’s ecosystem strategy to tackle fraud
- ABA Chair Kelly discusses growing fraud threat, need for banks of all sizes
- Neck and neck - Banks’ anti-fraud measures seek to keep pace with fraudsters’ innovations.
- Financial fraud threats to seniors are continuous
- Chair’s View: Uniting to stop scams
- ABA: Regulation of foreign call centers will not combat fraud
Option 11: Data Driven Growth
Mid-Summer Meet-Up – July 7, 2026
Interns must attend at least one of the in-person meetings as part of their certificate requirements. Interns who did not attend the Orientation session on May 28 must attend the Mid-Summer Meet-Up to satisfy the certificate requirement.
July 7 from 10 a.m. – 3 p.m. at the Virginia Bankers Association
This one-day meeting will feature engagement with members of the VBA Emerging Bank Leaders Steering Committee.
- View the Mid-Summer Meet-Up agenda here.
- More details will be shared soon!
Virtual Meetings
The VBA will hold Zoom meetings for all interns participating in the program throughout the summer. We hope this provides a platform for you to get to know one another, learn about the industry, and hear from banking professionals from across the Commonwealth.
See below for Zoom meeting information – also included in the calendar invite.
Meeting schedule & Guest speaker information
|
Meeting Date |
Guest Speaker & Topic | Meeting Information |
|---|---|---|
| 6/4* 10-11:30 a.m. |
Enneagram Workshop Laura Shibut |
View the recording here. |
|
6/17 10-11 a.m. |
Banking on Culture: Unlocking Workplace Success |
Join Zoom Meeting https://us02web.zoom.us/j/81762493895?pwd=aGo9o8OfYN9TtapD9hof2ix883EVN4.1
Meeting ID: 817 6249 3895 Passcode: 661604 |
|
6/25 10-11 a.m. |
CRA 101 |
Join Zoom Meeting https://us02web.zoom.us/j/81544739378?pwd=dGDswMJselRirNMe1cX6zVD6wRyMan.1
Meeting ID: 815 4473 9378 Passcode: 834779 |
|
7/15 10-11 a.m. |
The Front Lines of Banking Security Krys Lassiter, USAA (moderator) Mike Renner, C&F Bank Blake Shaw, Benchmark Community Bank Kari Van Wassen, Chain Bridge Bank |
Join Zoom Meeting https://us02web.zoom.us/j/89385119281?pwd=lnIssVeRiaJJIThIcnoc6ChQeARW7a.1
Meeting ID: 893 8511 9281 Passcode: 929288 |
| 7/22 10-11 a.m. |
What Are VA Millennial and Gen Z Consumers Seeking? Presentation by VBA Associate Member Rivel Banking Research |
Join Zoom Meeting https://us02web.zoom.us/j/86560266995?pwd=FpUawbbV7gw8By6WbqbbqPdVX0N9bd.1
Meeting ID: 865 6026 6995 Passcode: 238871 |
| 7/29 10-11 a.m. |
Capstone Project Discussions & Mini-Presentations |
Join Zoom Meeting https://us02web.zoom.us/j/83865366983?pwd=Gb0vug3PS6Bnh00gXpxWtmEyEmcQh8.1
Meeting ID: 838 6536 6983 Passcode: 345889 |
Enneagram Workshop with Laura Shibut | June 4, 10:00-11:30 a.m.
*This session will run from 10:00 – 11:30 a.m. and is designed for both the interns and their mentors.
During this session, interns and mentors will become familiar with the Enneagram to identify with one of the nine personality types so they can be aware of their own personality and use it in the best way possible while understanding the general characteristics of others’ personality types. During the session, we will discuss:
- Take away an understanding of the Enneagram personality typing system and how it operates as a fluid and dynamic system
- Know ways to develop more effective connections with others based on their Enneagram type
- Become familiar with the general characteristics of the 9 types
- Become familiar with how each of the 9 types responds to stress and security
- Assignment for post-workshop learning experience
Enneagram Test Information
Before the session, mentors and interns may want to take a test to determine their Enneagram type. Below are test options:
- Truity. This has great information about the 9 types. This test is free. https://www.truity.com/test/enneagram-personality-test
- The RHETI from the Enneagram Institute. This test is one of the oldest in the market place and has been available for over 20 years. This test comes with a comprehensive report and the website is robust and full of good information too. The test is $12. www.enneagraminstitute.com
- EnneaApp. The EnneaApp has good information about the 9 types and makes for a nice, quick reference. Simply search “EnneaApp” in the App Store on your phone to download the free app.
Intern Self-Evaluation
Interns must complete a self-evaluation before submitting the certificate of completion checklist to their mentor/supervisor. As a reminder, a copy of your responses will be shared with your host bank and VBA staff.
Additional Learning Opportunities
JA Finance Park
Please RSVP for the JA Finance Park by June 12!
Mid-atlantic School of Banking Shadow Day
The 2026 session of the Mid-Atlantic School of Banking will be held in Charlottesville the week of August 2-5. On Tuesday, August 4, interns will have the opportunity to visit and shadow first year classes.
Please RSVP for the Bank School Shadow Day by June 12!
Additional Resources: Read, Listen, Watch
Be sure to follow the vba on social media!
Resources: Read
- As a part of the VBA Internship Program, you will receive the bi-weekly VBA Executive Brief, Virginia Banking Monthly, and Virginia Banking Annual.
- Check out the VBA Newsroom and In the News sections of our website to read about bankers making an impact across the Commonwealth.
- Consider signing up to receive the Virginia Business daily eNewsletter
- Consider signing up to receive American Bankers Association daily Newsbytes
- 6 Workplace Communication Mistakes to Avoid
- 6 Ways Successful People Make a Great First Impression
- College Graduation Gift: 10 Tips to Help You Impress in Your First Job
- Business Etiquette Questions Answered
- The Right Words - The Power of Keywords Goes Far Beyond Resumes in Driving Your Career Forward
- The Email You Might Actually Read
- Article: 10 Interview Questions Job Candidates Should Ask
Resources: Listen
- 10 Banking Podcasts to Try
- Podcast: A Look at the Virginia Economy
- Podcast: The Girl Banker on Career Advancement and Life Lessons
- Podcast Series: ABA Pandemic Update
- Podcast: Breaking Banks
- Podcast: Banking Transformed
- Podcast: Marketing Money
- Podcast: James Ballentine Reflects on His Career in Banking Advocacy (ABA Banking Journal Podcast)
Resources: Watch
- Find Your Career in Banking | American Bankers Association (six-minute video)
- COVID-19: America’s Banks Respond | American Bankers Association (three-minute video)
- The Pursuit of Happyness: the value of a first impression
Virginia Talent + Opportunity Partnership Modules & Resources
About VTOP
The Virginia Talent + Opportunity Partnership (VTOP) connects Virginia businesses that have work-based learning opportunities to Virginia students looking for them, with Virginia’s higher ed institutions serving as the main catalyst.
You can learn more about VTOP’s regional resources here.
VTOP Modules cover the following topics:
- Overview and career self-development
- Communication
- Critical thinking
- Equity and inclusion
- Leadership
- Professionalism
- Teamwork
- Technology
Accessing the modules:
- Visit this website: https://virginiacoursecatalog.atomiclms.com/#/courses/3
- Enter their email in the “Free Enrollment” box.
- Follow the prompts to register for free.
- Check your email to set up a password and complete the registration process (will come from Virginia Canvas).
- Once you have completed the registration process and logged in, you will click on the “Courses” button on the left side of the screen. This will allow you to select from the eight available modules.
VTOP Contact Information
Alisha Bazemore
Assistant Director for Innovative Work-Based Learning Initiatives
State Council of Higher Education for Virginia (SCHEV)
alishabazemore@schev.edu



