Virtual Fall 2020 Bank Manager School
4 Weeks - 2 Hour Sessions Once a Week

Conference/Seminar/School Gail Queen

You don’t master the art of leading and managing through luck; you master it with training, experience, self-learning, and applying best practices. As a supervisor, you must have the attitude, aptitude, skill-set, confidence, persistence, and commitment to excel in this multi-tasking, challenging role. This training will help take your expertise to a new level as you learn how to collaborate and coach your employees to excel on the job.

Whether you are new or seasoned supervisors, attendees will find this experiential supervisor training invigorating, motivating and applicable to managing and supervising others. You will learn how to manage crucial conversations and challenging situations. You will practice with your peers in a virtual breakout room a coaching approach that encourages your staff to be engaged and accountable and walk away with a toolbox for immediate use back in your workplace!

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Highlights of the Modules

*Participants must complete all four modules.

Module #1: Understanding yourself and Others

  • Recognize and develop your own unique management style
  • Understand your role in role modeling, culture-building and team support
  • Assessing your supervisor effectiveness
  • Utilizing individual strengths on your team

Module #2: Difficult Conversations

  • Handling those difficult conversations with employees
  • Address difficult or uninspired team members
  • Ask the right questions using the WDEP system
  • Benefits of a behavior change plan

Module #3: Coaching

  • One-on-one’s with your team
  • Skills in giving and receiving feedback
  • Coach, empower and delegate effectively
  • Communicating with positive confrontation
  • Managing “Professional Maturity”

Module #4: Building an Effective Team

  • Learn how to develop and utilize teamwork in the workplace
  • Ideas to empower and motivate within the workplace
  • The Ideal Team Player – by Patrick Lencioni

Other topics suggested by participants will also be covered throughout the program.


Vicki Kraai’s 25+ years of Community Bank experience started at the family bank in rural Nebraska, serving as a bank teller and eventually becoming CEO. Vicki’s many years of banking include credit card lending experience where she was a member of the management team that launched the Cabela’s credit card program. Vicki shares her expertise and experience as a faculty member for State Bank Association Schools and the Graduate School of Banking in Madison, WI.

Registration Fees

VBA Members & NON-MEMBERS – $525

cancellation Policy

All cancellations will be charged a $25.00 administrative fee. Cancellations received less than 72 business hours before the program will be charged a $75.00 administrative fee plus any additional fees associated with the training. Substitutions are allowed prior to the beginning of course.