Spring Bank Manager School (Virtual)

Conference/Seminar/School Gail Queen

You don’t master the art of leading and managing through luck; you master it with training, experience, self-learning, and applying best practices. As a supervisor, you must have the attitude, aptitude, skill-set, confidence, persistence, and commitment to excel in this multi-tasking, challenging role. This training will help take your expertise to a new level as you learn how to collaborate and coach your employees to excel on the job.

Whether new or seasoned supervisors, attendees find this experiential supervisor training invigorating, motivating and applicable to managing and supervising others. You will learn how to manage crucial conversations and challenging situations. You will practice a coaching approach that encourages your staff to be engaged and accountable.

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Agenda & Speakers

Agenda | May 27 & June 1

Morning Session            8:30am – 11:30am

Break                                11:30am – 1:00pm

Afternoon Session        1:00pm – 4:00pm

Attendees will invest up to 2 hours of time completing pre-work assignments prior to both sessions.

Understanding Yourself and Others

  • Recognizing left brain/right brain dominance
  • Acknowledging the influence of ego on thinking and behaving
  • Identifying the “top ten” supervisor challenges
  • Assessing your supervisor effectiveness

Excelling at Leading, Supervising & Coaching

  • Transitioning roles: peer to supervisor
  • Managing professional maturity
  • Teaching the art of self-evaluation and accountability
  • Practicing one-on-one coaching

Handling Confident and Courageous Conversations

  • Addressing the obstacles to effective communication
  • Asking developmental questions using the WDEP system
  • Preparing for giving and receiving feedback
  • Reengaging the disengaged employee

Building an Effective Team

  • Exploring the connection between vulnerability and trust
  • Developing delegation skills
  • Generating ideas to empower and motivate the team
  • Becoming “The Ideal Team Player “ – Patrick Lencioni

Sharing Best Practices

  • Hiring
  • On-Boarding
  • Training
  • Conducting performance reviews

Other topics suggested by participants will also be covered throughout the program.

Karen Butcher says her vast career experience prepared her for the roles of Head Coach and Pivotal People Trainer at InterAction Training. Her work diversity includes: High School Home Economics Teacher, 4-H Youth Agent, Mary Kay Sales Director, Training Manager at the Kentucky League of Cities and Director of Training at Whitaker Bank Corporation of Kentucky. She considers earning the Certified Bank Training Professional credential in 2016, one of her top career achievements.

From her time in the trenches, she has seen the need for a new leadership philosophy where leaders hold themselves and their teams accountable and let go of outdated practices

Karen is a faith-filled woman who is courageous, resilient, and compassionate. She and her husband Gene are parents to five sons, two daughters-in-love, and grandparents to three-year-old Teddy. They live in Stamping Ground, KY where they raise sheep, chickens, and vegetables.

Registration Fees

VBA Members & Non-Members – $525


Cancellation Policy

All cancellations will be charged a $25.00 administrative fee. Cancellations received less than 72 business hours before the program will be charged a $75.00 administrative fee plus any additional fees associated with the training. Substitutions are allowed prior to the beginning of course.