Compliance School (Virtual)

Conference/Seminar/School Kristen Reid

Compliance School consists of two tracks, Lending and Deposits, and is designed for entry-mid level compliance personnel.  In 2020, the school will be virtual and the Lending track will be three days and the Deposits track will be one day.  Both sessions will cover the latest regulation updates. 

Register Now!

Topics Covered

The virtual Compliance School will cover all the topics that would have been covered in-person and attendees will receive electronic resources to refer back to after the school.  Topics will include:

  • Reg B: Equal Credit Opportunity Act
  • Fair Housing Act
  • CRA
  • Fair Credit Reporting Act
  • Flood Disaster Protection Act
  • HMDA
  • Truth in Lending
  • Real Estate Settlement Procedures Act
  • Homeowners Protection Act
  • SCRA
  • Military Lending Act
  • Loans to Insiders
  • Reg D: NOW Eligibility and Savings
  • Reg E: Electronic Fund Transfer Act
  • Reg CC: Expedited Funds Availability Act
  • Privacy of Consumer Information and Information Sharing “Opt-Outs”
  • Fair Credit Reporting Act/ID Theft Red Flags
  • Reg DD: Truth-in-Savings 
  • E-Sign
  • Consumer Complaint Management

Registration Fees


Program Price
Full Program $850
Lending Track $575
Deposit Track $300


Program Price
Full Program $1,350
Lending Track $1,075
Deposit Track $800

VBA Event Cancellation Policy

All cancellations will be charged a $25.00 administrative fee. Cancellations received less than 72 business hours before the program will be charged a $75.00 administrative fee plus any additional fees associated with the training. Substitutions are allowed prior to the beginning of course.

Special Needs & Americans with Disabilities Notice

If you have special needs that may affect your participation in this event, please contact Kristen Reid to discuss accommodations.

Meet the Speakers

The Virginia Bankers Association is excited to partner with TCA Compliance Services for the 2020 Virtual Compliance School.  TCA has been a long-time partner with the VBA and is currently an Endorsed Provider for the Virginia Bankers Association.

Brian J. Crow, CAMS
Managing Partner | Co-President

Brian Crow is a nationally recognized BSA/AML expert with a strong bank compliance management background and a welcome ability to provide focused educational support to TCA client banks.

Brian’s passion for and skill in protecting bank assets from fraud and compliance losses have earned him the nickname “Security Evangelist.”

In addition to developing and guiding the strategic vision for TCA, Brian delivers focused educational support to clients and helps them manage TCA’s suite of consulting, audit, and training services. He is a regular speaker at the annual BSA/AML Top Gun Conference. 

As an education consultant for the Glia Group BOL Learning Connect program, Brian conducts webinars on topics like VISA/MasterCard chargebacks, debit card compliance, and fraud prevention. For this work, he was recognized as a Bankers Online Guru in 2011.

“Bach to Spock” could characterize Brian’s interests outside work. Music has been a lifelong passion, and he is the organist and handbell director for King of Glory Lutheran Church in Elgin, Illinois. And as a devoted Trekkie, Brian can hold his own with anyone in a Star Trek trivia match.

Michelle Strickland, CRCM
Managing Partner | Co-President

As co-president and managing partner, Michelle guides TCA’s strategic vision and fosters a culture of excellence at the firm.

Having “grown up” in loan origination and operations, Michelle specializes in all areas of lending and lending compliance, and TRID and HMDA compliance are of interest to her. Michelle began her career on the teller line, giving her a top-to-bottom understanding of banking. She draws on her 30-plus years of experience to bring a thoughtful, methodical approach to each compliance engagement.

An in-demand speaker and educator, Michelle regularly shares her expertise at industry events like the Chicagoland Compliance Association and the Virginia Banker’s Association and during teaching engagements at the Illinois Bankers Association and the Virginia Bankers Association.

Though banking is Michelle’s career calling, she once thought she would be a writer. When she has right and left-brain struggles, she turns to cooking, gardening, and home brewing as creative outlets. As a Master Gardener, she is constantly planning her vegetable garden and tweaking her landscape. Michelle and her husband create and test new brewing recipes that they share with family and friends.

Brenda Payne, CRCM, CCBIA
Director of East Operations

Banking experience that includes senior compliance and risk management responsibilities, the blending of regulatory compliance and security functions of three merged banks at a multi-state banking organization, and management of deposit operations at a unit of the resulting entity gave Brenda Payne important management knowledge and awareness when she joined the TCA staff.

Ms. Payne has been a highly effective Senior Compliance and Risk Management Officer during her banking career. In addition to compliance, Ms. Payne’s responsibilities have included planning and budgeting, online banking ACH, Wire and Remote Capture, bank security, development of a centralized Call Center, and technology solution upgrades.

Ms. Payne holds the American Bankers Association Certified Regulatory Compliance Management (CRCM) certification and the Independent Community Banker’s Association Certified Community Bank Independent Auditor (CCBIA) Certification.

Ms. Payne is a graduate of the Virginia Bankers School of Management and the ABA Graduate School of Compliance. She is based in Virginia, primarily serving TCA clients in the Southeast and Mid-Atlantic states.

Margaret F. Dollinger, CRCM
Compliance Consultant & Fair Lending Specialist

A veteran Virginia banker whose compliance focus centers on the loan side and the many components of Fair Lending, Margaret Dolinger’s ability to analyze credit data, operational processes, branch performance and support fraud investigation research positions her strategically well in the TCA compliance support spectrum.

Assigned to TCA’s East Coast regional office in Sykesville, MD but operating from Charlottesville, VA, Dolinger primarily assists TCA client banks in the Mid‐Atlantic states, although her extensive banking credentials have led to TCA compliance assignments throughout the country.

Prior to joining TCA in 2015, Ms. Dolinger was a Senior Auditor I at Union Bank & Trust, in Ruther Glen, VA.  Earlier she held a similar position at Virginia Financial Group, which became StellarOne Bank and was acquired in 2014 by Union Bankshares Corp., the Richmond, VA‐based holding company for Union Bank & Trust.

Ms. Dolinger also has held credit analyst, mortgage quality control and escrow positions – all with a Fair Lending overtone – at banks, mortgage companies and title companies in Virginia.

Ms. Dolinger received her CRCM (Certified Regulatory Compliance Manager) certification in 2014.

Subject matter expert in Fair Lending laws and Community Reinvestment Act, Ms. Dolinger enjoys assisting banks in seeking opportunities in outreach efforts to fulfill community credit needs.

Outside of work, Ms. Dolinger is heavily involved in the soccer community with focus on young and special needs soccer players. Other interests include cooking and park adventures. Finally, Ms. Dolinger is a Star Wars and Marvel geek.

Monique Reyna
Compliance Associate

Monique Reyna brings a wealth of knowledge and experience to TCA’s impressive team of compliance professionals. Along with over 25 years of experience in lending operations, she has earned both a Bachelor’s Degree in Organizational Management and a Master’s in Business Administration.

Ms. Reyna’s experience in virtually every aspect of lending uniquely qualifies her in her role with TCA. She began her career at Freddie Mac as an administrative assistant, and shortly thereafter began working on seller/servicer audits. During her early career, she held positions in every area of lending including processing, underwriting, closing, post-closing and servicing.

For 14 years prior to joining TCA, she served as both a Vice President and Senior Vice President of Lending, supervising both loan origination and servicing. Ms. Reyna was responsible for regulatory compliance within the lending department. In this capacity, she developed bank policies and procedures, conducted internal compliance reviews for new loan originations and loan servicing, reviewed the year-end HMDA LAR for accuracy, and provided staff training.

Ms. Reyna joined TCA in May, 2016.


Click here for sponsorship opportunities. Questions? Contact Amy Binns at (804) 819-4726.