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Consumer Lending School

Consumer Lending School



March 14-15, 2018
VBA Training Center
4490 Cox Road
Glen Allen, VA 23060

Despite new and innovative financial products and services, the age-old practice of lending funds to consumers at rates slightly higher than those paid on deposits continues to be an integral part of retail banking and a vital source of bank income.  With profitability on the line, consumer bankers are called upon to make some of the most difficult decisions in the bank.

This two-day school focuses on the consumer credit process and use of consumer credit as a relationship development tool.  It is designed to help attendees develop a better understanding of how consumer credit functions as an integral part of retail banking; deepen the comprehension of the managerial aspects of consumer credit operations; and to refine the administrative and human relations skills lenders will need to manage the assets of their banks and meet the credit needs of their customers.

Who Should Attend

This program is designed for bankers in the early stages of their lending career or for more experienced bankers seeking a good refresher.  Those who will benefit include: consumer loan officers, loan review personnel, loan processors, credit analysts, documentation clerks, branch managers, branch assistants and collection managers.

Program Highlights

Classroom lectures, large and small group discussions, and case studies are utilized to enhance learning and promote student networking.

Role of Consumer Lending
An overview of commercial banking and consumer lending; includes discussion of the types of consumer credit, products and customers.

Consumer Credit Process Overview
Used to build the context for understanding the delivery of consumer credit.  Focus will be on the components of consumer credit process: portfolio management, portfolio acquisition and portfolio maintenance.

Consumer Portfolio Management and Consumer Credit Planning
Provides the framework for delivery of consumer credit and focuses discussion on the information requirements for performing consumer credit analysis; both for creditworthiness and for business development.

Application and Analysis
An overview of the tools needed and used when performing consumer credit risk assessment, including: credit bureaus/reports, Personal Financial Statement, and tax returns.

Structure and Loan Management
Discuss the activities that occur once the loan has been approved, including:  collateral, documentation, pricing and follow-up.

An overview of the activities necessary when the loan fails to perform as intended.

Tools and Resources
Throughout the workshop the participants will be provided with tools and resources to assist them in performing as consumer bankers.

About the Instructor

Jeff Judy’s booming voice and unique instructional style have been enjoyed in classrooms across the globe. Jeff is a training for individual banks, bank holding companies, state and nationwide trade associations, and many major banking schools. His practical, down-to-earth approach consistently wins him high ratings. Jeff also educates audiences through his frequent interviews and articles in trade journals and more general financial media, as well as through his own biweekly electronic newsletter.

Registration Fees

VBA Members:
Early Bird Registration (through February 14, 2018): $695
Regular Registration (February 15 - March 13, 2018): $725

Early Bird Registration (through February 14, 2018): $1,195
Regular Registration (February 15 - March 13, 2018): $1,225

Hotel Information

Hyatt Place Richmond-Innsbrook
4100 Cox Road | Glen Allen, VA 23060

Online: Click here to reserve your hotel room online.

By phone: Call 1-888-HyattHP and ask for the Virginia Bankers Association Consumer Lending School block or mention group code G-VB11. Room rate for this event is $122 per night, plus applicable taxes. This room rate is available until February 20. 2018. If you need assistance booking a room after this date, please contact Walt Lyons at [email protected] or (804) 819-4746.


VBA Contact

Walter L. Lyons - [email protected]  
Manager, Education & Training
Virginia Bankers Association

VBA Event Cancellation Policy

All cancellations will be charged a $25.00 administrative fee. Cancellations received less than 72 business hours before the program will be charged a $75.00 administrative fee plus any additional fees associated with the training. Substitutions are allowed prior to beginning of course.